Salary: $72,072.00 - $80,080.00 per year

Commensurate with experience

Open until filled

About the Position

Under general direction of the Chief of Clinical Programs, develop, implement, coordinate, monitor and evaluate behavioral health programs within the agency with a goal of meeting regulatory compliance; supervise staff members of the Quality Improvement (QI) Unit and perform other duties as required. The position will serve as the in-house expert of the process improvement process. The selected individual will help advance equitable access to care for children, youth, and families in need of support. Come make a difference in the Pajaro Valley!

About the Agency

Pajaro Valley Prevention & Student Assistance, Inc (PVPSA) has been the leader of youth prevention and intervention services in the Pajaro Valley. We believe that every young person in our community should have the opportunity to achieve their dreams. We are committed to helping them identify those dreams and support them in that quest. Our mission is to improve the quality of life of students and families in the Pajaro Valley by providing health education, prevention services, mental health services, and by advocating for public policies that protect the health of our community.

Duties and Responsibilities

• Oversee and administer the activities of the Quality Improvement Unit, including developing, implementing, and overseeing process improvement activities in the clinical program setting.

• Develop and implement standardized case and program reviews; collect and analyze data of various types

• Analyze, organize, and communicate quality care review data to identified leaders in the agency for compliance and quality improvement.

• Ensure quality assurance standards for programs are monitored appropriately, recommend changes in practices/procedures and re-evaluate for effectiveness

• In partnership with Executive Leadership, develop and coordinate customer service experience measurement program ensuring customer satisfaction analysis for all clinical programs.

• Identify a menu of accessible reports that provide agency leadership with effective program monitoring and productivity activity; data may require additional analysis.

• In partnership with Executive Leadership, develop and ensure an effective onboarding program for new clinical staff

• Ensure agency’s Polices and Procedural Manual is updated on a regular basis

• Serve as the agency representative for county quality improvement and assurance committees

• Serve as the project manager for all site review visits and accreditation programs

• Support nonclinical leadership team members with training for effective program evaluation

• Serve as coach and mentor to senior leadership for purpose of advancing a culture of improvement in the agency

• In partnership with the clinical supervision leadership, develop a coaching and support plan for clinical staff demonstrating performance improvement needs

• Conduct public presentations as needed on topics related to quality assurance and quality improvement

Employment Standards

Knowledge of:

• Principles and practices of public administration, program planning and evaluation

• Current quality improvement principles, best practices, and trends in the delivery of services to community

• Effective project management principles

• Practices and technique of interpreting and analyzing data

• Application of federal, state, and local laws, policies, and administrative procedures of public services, preferably in behavioral health

• Utilization of electronic databases to pull data reports and conduct analysis

Ability to:

• Engage others in enhancing quality of service

• Communicate effectively with team members and community partners

• Provide written and oral reports to different audiences

• Effectively supervise staff and ensure clarity of direction is provided

• Develop project plans and ensure project delivery

• Engage in public speaking and represent the organization in a reputable and consistent manner

• Flex schedule as needed to accommodate for special projects

Training and Experience

Any combination of education and experience which would provide the required knowledge and abilities, is qualifying. A typical way to obtain these would be:

• Equivalent to a bachelor’s degree with a degree in public administration, public health, sociology, psychology, business administration or closely related field and one year of experience.

Eligible for medical, dental, and other employee benefits; employer sponsored retirement plan. This position is Exempt. PVPSA is an equal opportunity employer. We celebrate diversity, support it, and thrive on it for the benefit of our employees and the diverse community we serve.

How to Apply:

If interested, please submit a letter of interest, and resume via email or mail to:

PVPSA Human Resources

Email: adminhr@pvpsa.org

Mail: 335 East Lake Avenue, Watsonville, CA 95076