Job description
WHO WE ARE LOOKING FOR:
Franciscan Health is seeking an experienced Patient Service Representative to join our PACE Program team at Franciscan Health Senior Health & Wellness in Indianapolis, IN to help meet the growing demands of our Program of All-Inclusive Care for the Elderly (PACE) program.
PACE's vision is to provide individualized and joyful care through exemplary teamwork serving as many seniors as possible with the best quality-of-life in their communities. PACE offers seniors and their families the care, nutrition, rehabilitation, transportation, and supportive services they need to remain healthy so that they can live in their own home.
WHAT YOU CAN EXPECT
Practice Hours: Monday – Friday, 8 am – 5 pm
No Weekends, Evenings, or Holidays
Greets and checks-in patients; verifies information and enter it into the system.
Registers patients for services in Electronic Medical Record and collects all information required to validate identity and bill for services.
Receives insurance co-pay payments and posts amounts paid to patient accounts as appropriate for setting. Reviews weekly pend report for all claims.
Compiles and records medical charts, reports, and correspondence. Receives Patients and Visitors to department. Answers telephone with proper telephone etiquette. Directs patients / visitors / providers and / or forwards communications in an effective and accurate manner.
Handles telephone communication effectively, makes patient appointments, confirms and updates patient information in the electronic medical record, maintains department records and logs as requested, maintains adequate levels of supplies.
Works with other department and providers to ensure referrals, insurance verification / authorization is obtained prior to patient appointment.
Verifies insurance information and updates EMR as appropriate. Coordinates with verification / authorization team, providers and clinical team to validate appropriate referrals and authorizations are obtained prior to treatment.
QUALIFICATIONS:
- High School Diploma/GED, Required
- 1 Year experience with the frail and elderly, Required
- 2 Years Primary Care/Office, Preferred
- 2 Years Customer Service, Preferred
- Basic Life Support Program (BLS) - American Heart Association
TRAVEL IS REQUIRED:
COVID-19 VACCINATION
To further Franciscan Alliance's commitment to provide and maintain a safe and healthy workplace and prevent the spread of COVID-19 among our coworkers and their families; our patients, visitors, and vendors, and the community at large all Franciscan workforce members must be vaccinated, unless granted an exemption. We are committed to making the communities we serve healthier.
EQUAL OPPORTUNITY EMPLOYER
It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law.
Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights.
Franciscan Alliance is committed to equal employment opportunity.
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