Job description
Superior Air-Ground Ambulance Service, Inc. is the largest independent, locally owned and operated Emergency Medical Service provider in Northern Illinois and Northwest Indiana, Michigan and Ohio. We provide wheelchair transportation, Basic Life Support, Advanced Life Support, and Critical Care Ground Transportation, as well as Critical Care Rotary Air Transportation. Much of our proven success is attributable to the exceptional, compassionate customer service provided by our employees.
- Exemplary service to all customers, internal and external
- Initiative and Accountability
- Responsiveness
- Schedule and organize different levels of transportation, determining level of care required based upon patient needs
- Prioritize transports to maximize discharge turnover
- Request billing information and required documents
- Respond to common inquires and forward issues and complaints to appropriate level
- Assist in organizing patient belongings and patient paperwork for transport
- Assist in obtaining necessary billing information, documents and payment as required by protocol
- Demonstrates knowledge and compliance regarding ambulance and medicar scope of practice, specialty and billing procedures
- Licensed Emergency Medical Dispatcher (IDPH) within 1 year of employment
- Minimum six months related experience
- Ability to maintain composure in an emergency and high stress situations
- Track record of customer service excellent
- Detail Oriented
- Maintain a positive and professional attitude at all times
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