Medical Center Representatives
Full Time
Centerville, OH
Posted
Job description
We are looking to fill multiple full-time in office positions in our Centerville and Beavercreek offices to include check-in and check-out. Full time being 40 hours per week Monday-Friday.
Job Title: Medical Center Representatives
Department: Front Office
Reports To: Front Office Manager
Basic Function
Responsible for greeting incoming patients and visitors, relaying incoming telephone calls, scheduling appointments, processing medical records and performing various clerical duties in a professional manner. Has access to patient’s charts to perform job functions listed below.
General Responsibilities:
Department: Front Office
Reports To: Front Office Manager
Basic Function
Responsible for greeting incoming patients and visitors, relaying incoming telephone calls, scheduling appointments, processing medical records and performing various clerical duties in a professional manner. Has access to patient’s charts to perform job functions listed below.
General Responsibilities:
- Covers all positions within department as needed.
- Shift times vary from 7:15 – 5pm as assigned by management.
- Covers teammates for breaks or as needed by management.
- Assists patients/caregivers with directions and misc. questions/typing patient cases/able to professionally deal with difficult individuals and able to professionally turn away patients as outlined by office policy.
- Provides exceptional customer service face to face and via phone queues.
- Understands all aspects of HIPPA, Section 1557, Interpreter policy, Code of Conduct and Fraud.
- Understands the DCND website and Patient Portal.
- Understands scheduling policies and accepted insurances as outlined by office policy and covers queues as needed.
- Able to accurately schedule all appointments and completes proper documentation on all appointments as outline in scheduling polices
- Appropriately transfers calls and understands workflow of clinical inbox and how to process patient cases accurately.
- Ready to work designated shift time with 30-minute lunch (unless another schedule is agreed upon with the manager in writing in advance)
- Report’s absences/personal appointments/time off 2 days in advance to the manager in writing.
- Able to understand and follow DCND policies and procedures.
- Able to change as the need of the DCND warrants such change.
- Perform other related duties as assigned.
Front Desk and Check out Responsibilities:
- Opens/closes offices.
- Maintains waiting room maintenance.
- Monitor’s office, janitorial/ kitchen supplies, and reports to manager
- Maintains proper work functions of the postage machine.
- Able to process certified mail, packages/package distribution- accepts all packages.
- Scan/ barcodes documents into Athena, mail out MRI discs and processes new referrals.
- Confirms and checks accuracy of appointments with proper documentation: type, date, time, and location.
- Able to complete job functions for both patient check ins/check outs.
- Collects co-pays, balances, bill payments and reconciles payments collected.
- Understands insurances and their respective policies regarding DCND and is able to update insurance packages as needed.
- Able to register new patients and updates demographic information at each visit.
- Collects and ensures completion of all documents needed to treat/speak to patients/caregivers/providers prior at check in
- Completes daily tasks: bin assignments, ticklers, waitlist, workflow dashboard, after hours phone line and no shows.
- Understands all aspects of medical records and can cover if needed.
- Able to explain after-visit care: testing, outside referrals, facility information, prior authorization process, understands general DCND testing and facility information.
- Schedules DCND appointments and testing at TOS prior to patients leaving the office.
Skills
- Multi- task skills required
- Extremely organized and efficient with time
- Able to handle frequent distractions/stressful situation/change
- Can work independently and as a team in a professional manner
- Works well with the public
- Computer proficient with Basic Word, Excel, and Email
- Use to working with Electronic charts
- Knowledgeable of the medical field/HIPAA/OSHA Laws
Education/Training: Degree: High School Diploma or Equivalent
Experience: Prior Medical Office experience is preferred
learninglandscape.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, learninglandscape.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, learninglandscape.com is the ideal place to find your next job.