Job Description

Under the direction of the General Store or Golf Course Supervisor, the incumbent is responsible for performing a variety of duties within the general store and/or golf facility including; providing excellent customer service and a clean, orderly, and friendly atmosphere for customers, checking in golfers, assisting in golf shop area, cleaning facility, completing customer transactions, preparing food, assisting in kitchen area and maintaining inventory; while continuously aligning daily functions to reflect Kinross’ values.

Job Responsibilities

• Provides courteous customer service at all times, handles minor customer complaints.
• Operates cash register, receive payments, and accurately counts money and follow all RMGC service and cash handling policies and procedures.
• Greets customers and takes food order; provides information about menu; special for the day.
• Knows store layout, prices, and ads.
• Ensures proper food-handling procedures are followed including wrapping, labeling, dating, stocking, storing, rotating and checking temperature of products.
• Maintains a neat and clean work area including cash register and check stand. Keeps checkstand supplies stocked. At the end or a shift, returns unpurchased merchandise to shelves and properly stores damaged items in the back room.
• Receives, opens, and unpacks cartons or crates of merchandise, checking invoice against items received.
• Stocks storage areas and displays with new or transferred merchandise.
• Sets up advertising signs and displays with merchandise on shelves, counters, or tables to attract customers and promote sales.
• Helps develop other department personnel to perform the duties listed above.
• Compliance with all company policies and procedures including, but not limited to safety, environmental, confidentiality, and code of conduct.
• Meets or exceeds established performance expectations set by management.
• Consistently exercises discretion and judgment in job performance.
• Works without risk or harm to self and others.
• Punctuality and regular attendance required.
• Performs other related functions as assigned by supervisor.

Education and Experience

• Must have good customer service skills.
• Must be able to count money and change.
• Must be able to multitask, and deal with customer complaints.
• Possesses good communication and interpersonal skills.
• Working knowledge and skill with P.C. utilizing word processing, spreadsheet, database, and presentation software.
• Strong verbal, written, analytical and persuasive skills and the ability to interact effectively with all levels of employees and management.
• Ability to work independently and as a member of the management team.
• Demonstrates strong administrative, organizational and technical writing skills.
• Must be 18 years old and presently authorized to work in the United States on a full-time basis.
• Requires valid driver’s license.

Skills

This description is a general statement of required major duties and responsibilities performed on a regular and continuous basis. It does not exclude other duties as assigned.

Reporting Relationships

Works under the direct supervision of the Store Supervisor.

Career Framework and Level

Legislative Requirements

Language Requirements

Travel Requirements

Capabilities