Job description

SightMD’s vision is to be the greatest eye care company the world has ever seen. Our mission is to provide an unparalleled care experience for patients with 7-days-a-week access to world- class quality eye care in the convenience of their local neighborhoods, delivered by a dedicated, caring and talented healthcare team. We live by our core values everyday - Service Excellence, Integrity, Growth, Honesty, Team, Communication, Respect & Dignity, Work Ethic. Together we are SIGHT CR(e)W!

As the Front Desk Receptionist, you will play a vital role in the daily flow of patient intake and level of customer service our patients receive. Although prior medical reception experience is preferred, especially in the eye care field, we will provide you with our extensive and thorough training program even if you have nothing more than a great desire to enter the medical field for the first time. You should be able to communicate professionally, be comfortable working in a medical environment, be highly organized, have a strong customer service background, possess excellent computer and organizational skills, and embody a welcoming/friendly demeanor.

Your schedule will vary, dependent on the operational hours of the office you are assigned to. You must have the flexibility to work within these hours of operation, including occasional weekends, early mornings, or late evenings as needed.
Responsibilities of the Front Desk Receptionist include, but are not limited to the following:

• Answer incoming calls and route appropriately

• Provide accurate messaging documentation if applicable

• Greet patients immediately upon arrival and apply the applicable protocols such as registering new patients, ensuring patient billing and insurance information is accurate, inform patient of medical office procedures and policies, ensure necessary referral or patient documents are on file for visit

• Maintain and manage patient records

• Move patients through appointments as scheduled

• Obtain external medical reports as required by medical professionals

• Schedule follow up appointments according to physician’s needs

• Intercept patients as they exit to obtain any necessary additional information before exiting practice

• Collect and total daily monies including payments, copay’s, etc.

• Ensure patient no-shows and cancellations are followed up with in accordance to practice policy

• Safeguard patient privacy and confidentiality

• Obtain prior authorization for any patients having in-office procedures

• Be knowledgeable of any and all monthly promotions offered and share with patients accordingly

• Acquire audiology-add-ons and comply with audiology related policies that are applicable to locations where audiology services are offered

• Promote, educate and sell all audiology services to patients in the offices they are offered.

• Ensure reception area is well maintained, neat and clean and that the chairs are straightened and orderly

• Check magazines for current dates, rotate magazines back to the reception room

• Pick up items left behind by patients and properly disposes of them

• Special projects and other duties may be assigned as needed

Qualifications:

• High School diploma or equivalent required

• Excellent written, verbal, and listening skills

• Prior experience in the medical field highly desirable

• Ability to work a flexible schedule, including weekends

• Above average customer service skills and the ability to remain calm in stressful situations

• Bilingual Spanish a plus

Compensation and Benefits

At SightMD, we live by our core values everyday - S*ervice Excellence, Integrity, Growth, Honesty, Team, Communication, Respect & D*ignity. Together we are SIGHT CR(e)W. Our goal is to create a special place for our employees:

• You are benefit eligible 1st of the month after 60 days of employment

• 401(k)

• Medical, Dental and Vision Coverage

• Company Paid Life Insurance and Disability Coverage

• Paid Vacation and Holidays

*SightMD provides equal employment opportunities to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

Employment with SightMD is contingent upon an offer and the successful completion of all pre-employment checks, including a background and drug screen.

Job Type: Full-time

Pay: $18.00 - $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Garden City, NY 11530: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location: One location

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