Open until filled, first review date is 04/10/2023

ABOUT THE COLLEGE:

Green River College's student body is made up of approximately 41% Academic Transfer students, 34% Professional-Technical, 15% Adult Basic Education, 3% Applied Bachelor degrees. Green River College has four campuses, including the main campus in Auburn, with satellite campuses in Kent, downtown Auburn, and Enumclaw. Green River programs serve high school graduates, Running Start students (dual enrollment in local high schools and the college), those seeking retraining for the workforce, international students, students learning English, and Continuing Education students. Green River's service areas are increasingly ethnically diverse, comprising African Americans, African immigrants, Asian Americans, Asians, Latinx, Native Americans, Pacific Islanders, and Middle Eastern Americans, among other communities.

COMMITMENT TO DIVERSITY, EQUITY AND INCLUSION:

Green River College is committed to enhancing and supporting a diverse campus environment, incorporating principles of equity in order to promote inclusive practices. Diversity is understood in terms of intersectional identities defined by culture, race, ethnicity, sex, gender, sexual orientation, social class, disability, religion, veteran status, immigration status, and age. Given the diversity of our student population and service areas, we encourage applications from faculty, staff, and administrators with demonstrated experience and expertise in supporting, sustaining and serving people from a wide range of backgrounds and collaborating effectively with others.

PURPOSE OF POSITION:

The Director of Student Financial Aid is responsible for providing equity-centered leadership, direction and management in all aspects of student financial aid. The director manages all federal, state and institutional aid programs, determines eligibility for aid and makes and approves appropriate awards, and oversees the student payroll functions associated with workstudy awards. In partnership with the Dean of Student Enrollment, the director sets department vision and strategic planning aligned with the division and College Strategic Plan.

The Director will lead the Financial Aid office by establishing and communicating clear expectations of employees, defining and ensuring high quality and efficient delivery of service, reviewing and refining policy, and establishing and maintaining accountability. The director is responsible for maintaining records and submitting required reports to meet federal and state compliance requirements and internal policies, and serves as the financial aid compliance officer for the College. The director trains staff, assigns and schedules work, acts upon leave requests, conducts annual performance evaluations and recommends disciplinary action.

The director is responsible for promoting and maintaining ethics, integrity, accuracy, and timeliness in the delivery of financial aid, providing comprehensive information and clear policies and procedures for students and their parents/guardians and families to make informed decisions regarding the financing of their education, and clarifying the types of financial assistance to the students.

Diversity, Equity, and Inclusion

• Maintain productive work relationships while considering multiple perspectives.
• Demonstrates awareness of others’ social identities (e.g. race, gender, disability status, religion, etc.) and their relevance in the workplace.
• Resolves cross-cultural conflicts effectively.
• Articulate the department and division’s commitment to diversity, equity and inclusion and the reasons for its importance.
• Promote a respectful, diverse, equitable and inclusive work environment in which concerns are addressed effectively.
• Form respectful relationships with individuals and organizations representing diverse constituencies.
• Seek regular input to better understand diversity, equity and inclusion issues.
• Promotes a collaborative workplace climate that recognizes, celebrates, and rewards diversity, equity and inclusion.
• Recognizes and addresses incidents of explicit and implicit bias in the workplace.
• Holds team members accountable for problematic behavior.
• Be and remain actively involved in advancing diversity, equity, inclusion, and racial justice and equity in projects and teams, to include active participation in workshops, discussions, and learning opportunities. Responsible for overall vision and goals of Financial Aid Office, and for communicating the vision and goals with campus constituencies

Administrative

• Responsible for overall vision and goals of Financial Aid Office, and for communicating the vision and goals with campus constituencies
• Lead development of and assess the success, effectiveness and appropriateness of these funding services for students;
• Ensure compliance with accountability standards through the collection, analysis and interpretation of data to make informed decisions;
• Promote equity, diversity and inclusion in efforts to continuously improve student funding model
• Provide leadership, management and coordination in administering all federal, state, institutional, and private financial aid programs.
• Provide direction and oversight of the Student Payroll Office
• Act as a liaison between the department and other identified stakeholders
• Monitor updates and attend training from the state to further support the office
• Oversee and maintain accountability for department budgets, using funds effectively
• Coordinate department goals, objectives and assessments in alignment with the division and College Strategic Plan
• Remain current on best practices on the awarding of aid, including assessment of the delivery of services and awarding practices
• Create and submit quarterly and annual reports
• Supervise, train, evaluate and provide leadership to a dynamic team with a focus on innovation to improve student outcomes
• Foster a commitment to excellent student-centered service
• Represent the college at meetings, on various associations and committees

Overall management

• Adjudicate academic, dependency and aid extension petitions
• Facilitate regular team planning meetings
• Interpret and implement government compliance requirements and ensuring ongoing institutional compliance
• Collaborate with the Workforce Office to coordinate funding sources and awarding
• Update Financial Aid policies and procedures in conjunction with changes in institutional, state and federal regulations, and communicate pertinent changes with campus stakeholders
• Assist with Gainful Employment reporting and disclosure requirements (reporting, net price calculator, disclosure, gainful employment accountability, etc.)
• Responsible for facilitating the resolution of customer service complaints and/or concerns
• Develop procedures to enhance collaboration with Student Affairs departments to promote effective enrollment management at the college
• Ensure annual updates and other parameter changes are made to the Financial Aid software
• Compile statistical data and complete institutional reporting requirements including college certifications, federal, state and institutional reports
• Administer scholarship programs, to include community scholarships, state specialized scholarships, and GRC Foundation scholarships.
• Develop and implement operating policies and procedures resulting compliant, compassionate, ethical and fiscally responsible practices
• Allocate resources to students in a manner that enhances student access, retention and completion
• Facilitate efforts to increase student access and retention through collaborative interaction with other student affairs departments and campus divisions
• Conduct workshops and provide outreach services on campus and for local high schools and agencies

Staff Supervision, Training and Evaluation

• Interview, select, train, supervise and evaluate staff, which includes approving leave, recommending disciplinary action and training, and providing professional development opportunities
• Coordinate orientations and professional development for new and continuing staff to ensure compliance with departmental programs goals and objectives, along with college policies and procedures
• Assign projects, tasks, assignments and functions to all program staff
• Utilize College personnel regarding recruitments, employee policies and the Collective Bargaining Agreement

• Master’s Degree preferred with five years of comprehensive financial aid experience
• Demonstrated commitment to access, equity, diversity, and inclusion
• Computer proficiency: Array of computer skills including knowledge of financial aid software and a working knowledge of databases
• Excellent verbal and written communication skills
• Excellent customer service skills
• Strong organizational, interpersonal and problem solving skills
• Experience supervising staff
• Experience managing budgets
• Extensive knowledge of the principles and practices of federal and state financial aid programs.
• Knowledge of employment regulations.
• Ability to communicate effectively orally and in writing.
• Ability to establish an inclusive work environment and interact effectively with diverse populations.
• Ability to use sound judgment and maintain fiscal accountability.
• Ability to develop and maintain a student-centered environment.
• Ability to organize and manage multiple projects and deadlines.
• Ability to use financial aid software, PeopleSoft, Word, Access, Power Point, Excel, MS Teams, and other relevant applications

Attach the following with your completed on line application and responses to the Supplemental Questions (located under the tab titled "Supplemental Questions") to be considered for this position. Should you have any difficulties uploading the below documents, please contact Neogov tech support at 1-855-524-5627 Mon-Fri 6 a.m. – 6 p.m. pacific time.

• A cover letter which specifically describes how you meet each QUALIFICATION
• Resume
• Supplemental Questions

All offers of employment are subject to background checks. (Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.)

At this time, Green River College does not offer H1B Visa.

Green River College is a tobacco free campus. For more information on the tobacco policy, please visit the following link: https://www.greenriver.edu/campus/policies-and-procedures/general-administrative-policies/ga-2-tobacco-use-policy/

Jeanne Clery Statement: Notice of Availability of Annual Security and Fire Safety Report— Green River College’s Annual Safety and Fire Report is available online at www.greenriver.edu/CleryASFR, containing mandated information about current campus policies concerning safety and security issues, required statistics, and other related information for the past three calendar years. To obtain a paper copy of the report, please call 253-288-3350.

EQUAL OPPORTUNITY EMPLOYER: Green River College does not discriminate on the basis of race, creed, color, national origin, gender, gender orientation, age, marital status, religion, disability, genetic information or on any other unlawful basis. The college is committed to preventing and stopping discrimination, including harassment of any kind and any associated retaliatory behavior.

The following person has been designated to handle inquiries regarding the non-discrimination policies: Senior Director of Human Resources, 12401 SE 320th Street, Auburn, WA 98092-3622, (253) 351-3350. To receive this information in an alternate format, please contact Disability Support Services at (253) 833-9111, ext. 2631; TTY (253) 288-3359.