Job description

Position Description:

• On-site direct AV/VTC support including troubleshooting issues for a variety of AV/VTC equipment including Cisco based conferencing system as well as DISA’s conference lines
• Support shall include day-to-day VTC setup, scheduling, troubleshooting, maintenance, replacement of equipment, and installation of replacement equipment, in-call VTC support, and training on VTC equipment.
• Troubleshooting and creatively working around rooms that are "hard down”
• Configuration support will include building and maintaining drivers, updating existing firmware for preventative maintenance
• Support for customer requests, VTC meetings and sessions across 10 different VTC rooms; equipment support Cisco and Polycom VTC systems.
• Leveraging in-depth knowledge of the functionality of monitors, projectors and videoconferencing systems
• Managing site inventory and spares with use of database
• Managing/completing Quarterly Preventative Maintenance project and weekly status reports
• Creating / resolving break-fix tickets by monitoring client ticketing system
• Escalating large break-fix issues and workarounds to VC Lead Technician
• Engaging VC Lead on-site for large project deployments and floor renovations and escalations
• Support shall extend across both NIPR and SIPR communication mediums.
• Support all Skype for business VTC conferencing. Skype for business support has the same operational requirements as Cisco and Polycom VTC’s.

Required Skills:

• Must Have: Active Secret Clearance
• 2+ years audio / visual experience desired
• Complete knowledge of live sound signal flow; ability to troubleshoot integrated audio systems, track and update wireless microphone frequencies, group, and channel spreadsheet
• Understanding of integrated AV signal paths (Scalers, Switchers, DAs, Extenders) for high-level troubleshooting
• Excellent customer service and written / verbal communication skills
• Requires knowledge of Microsoft suite (Outlook, Excel, and Word primarily) and Windows

Additional Notes:

It is preferred the candidate lives at an address that is certified by the U.S. government as a HUBZone (Historically Underutilized Business Zone). Go to this website and enter your address, it will tell you “yes” or “no” that the address is in a HUBZone:

https://maps.certify.sba.gov/hubzone/map#center=39.828200,-98.579500&zoom=5.

Our Company Environment:

• Great benefits: Paid time off, flexible work schedule, teleworking allowed, medical/dental/vision plan, 401k; and more
• Tuition assistance for continuing or career-related education
• Our cultural focus is on people and results - not bureaucracy
• Ample opportunity for career growth – we promote from within
• Leadership takes a constructive interest in every team member’s success
• Work/Life Balance and flexible hours
• Be part of a close-knit team that works and plays together and helps one another succeed
• You will not be micromanaged: plan, prioritize, schedule and be accountable for your own tasks
• Casual workplace
• Open-door policy with all management

**salary is commensurate with education and experience**

MSM is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender or gender identity, marital status, national origin, disability, age, military or veteran status, medical condition, ancestry or genetic information in accordance with applicable federal, state and local laws

COVID 19 Statement: This position supports a Federal Government contract and is subject to compliance with Executive Order 14042, requiring all employees to be fully vaccinated for the COVID-19 virus or be granted an approved medical or religious accommodation. Proof of vaccination or an adjudicated accommodation is a requirement of employment for this position.

Job Types: Full-time, Contract

Pay: $46,000.00 - $57,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Would you like to Self-Identify your gender, ethnicity, race, veteran and/or disability status?

Experience:

• Audio / Visual: 2 years (Required)
• Cisco: 2 years (Required)
• Polycom: 2 years (Required)
• VTC: 2 years (Required)
• live sound signal: 2 years (Required)

Security clearance:

• Secret (Required)

Work Location: In person

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