Job description

• Up to $24.58
• $10,000 Recruiting/Retention Incentive!
• $500 after 90 days, $500 after six months, $2,000 on your 1st and 2nd year anniversaries, $5,000 on your 3rd anniversary.

• Weekend Shift Differential - Additional $1.00/hour
• Employer-paid Health Benefits.
• Paid Time Off
• Wellness Benefit

Supervised By: Operations Manager
Supervises: No Supervisory Responsibility
Position Summary:
Under the direct supervision of the Operations Manager, performs a variety of communication, scheduling, and clerical services to ensure efficient and accurate coordination of internal and external customer transportation services. Handles routine customer service functions and provides clerical assistance in support of the daily activities of BATA.
Essential Job Functions:
An employee in this position may be called upon to do any or all of the following essential functions. These examples do not include all of the duties, which the employee may be expected to perform. To perform this job successfully, an individual must be able to perform each essential function satisfactorily.

• Receives, screens, directs and analyzes telephone and radio calls. Communicates detailed sequential instructions to drivers for efficient transportation services. Maintains detailed customer information.

• Acts as receptionist, responding to information requests, ticket, and pass purchases; addresses routine questions and/or concerns. Resolves many issues independently, while referring more complex situations to the appropriate party. Provides reception customer service for BATA.

• Establishes and maintains a comprehensive filing and records retention system. Accesses and provides information as requested.

• Responsible for maintaining proficiency in all assignments and functions of transportation services coordination. Rotates job assignments.

• Responsible for communication with other transportation service coordinators to maintain efficient and accurate deployment of services. Provides verbal and written communications of pertinent information to provide efficient service.

• Provides clerical support activities; data entry; collection and summarization of data; prepares reports; files.

• Maintains comprehensive knowledge of regional transportation resources, service geography, and road conditions. Receives and disseminates information regarding traffic accidents, delays, breakdowns, and such.

• Performs other related work as assigned.

Job Type: Full-time

Pay: $17.43 - $23.58 per hour

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