Location:
Erie 1 BOCES
Technology Services
TS DWaaS (Level 2)
E1B Education Campus
West Seneca, NY

Hours:
8:00AM - 4:00PM

Job Responsibilities:

1. Knowledge of server hardware architectures
2. Maintains daily logs of work performed
3. Install operating system updates and patches for both Linux and Windows Servers
4. Manage server operating system and database user accounts
5. Resolve server hardware, operating system and database failures
6. Monitor and maintain system and database health
7. Act as a Liaison to the wide area network team
8. Monitor backup and restore jobs at the database and operating system level
9. Configure and monitor server and database storage and memory needs
10. Install and configure new hardware devices
11. Responsible for the design, development, installation, implementation, support and/or maintenance of computer software applications, local area networking operating systems and database systems. Installs, customizes and maintains vendor supplied software for LAN
operations
12. Provide second level database support
13. Maintain the integrity and schedule of the OS based and database job runs
14. Aide application administrator and developers with server-side tasks
15. Maintain, implement and document disaster recovery infrastructure
16. Generates network help desk problem calls as required. Follows-up on and closes all assigned calls
17. Prepares documentation, charts, tables and diagrams to assist in analyzing problems, Disaster Recovery and cyber security risk assessments
18. Assists in the training and instruction of users in LAN operating systems and/or LAN applications
19. Performs troubleshooting for computer equipment use in the delivery of BOCES services
20. Evaluates the network and makes recommendations to other team members and to the Manager
21. Acts as liaison between the WNYRIC and the customer regarding networked hardware, software, database and application issues
22. Undertakes physical activities such as keyboarding, lifting, driving a motor vehicle, and tasks related to the installation, troubleshooting and support for computer devices
23. Completes and submits official forms, time sheets and billing reports, in a timely manner
24. Maintains communications with supervisors and team members (electronic mail, voice mail, cell phone, etc.)
25. Familiar with setup and use of Windows, Linux, Ethernet, TCP/IP, VPNs, Firewalls, Electronic mail (Outlook et al), PCs, MACs and other technologies, as required by specific assignment
26. Other duties may be assigned that are relevant to the civil service job description for this title

Minimum Civil Service Qualifications:

A) Graduation from a regionally accredited or New York State registered four (4) year college or university with a Bachelor’s degree and two (2) years of experience in computer programming which included, at least, on (1) year of experience in programming and/or maintenance of vendor supplied operating software; or;

B) Graduation from a regionally accredited or New York State registered two (2) or four (4) year college or university with an Associate’s degree in Data Processing, Computer Science, Business Administration or related field and four (4) years of data processing experience, two (2) years of which, included computer programming, and at least, one (1) year of experience in programming and/or maintenance of vendor supplied operating software; or;

C) Graduation from high school or possession of a high school equivalency diploma and six (6) years of data processing experience, two (2) years of which, included computer programming, and at least one (1) year of experience in programming and/or maintenance of vendor supplied operating software; or;

D) An equivalent combination of training and experience as defined by the limits of (A), (B), and (C).

Additional Qualifications:

• Knowledge of Oracle RDBMS, SQL Server, Windows Server 2019 & 2022, Linux, Active Directory Services, Splunk and SQL is desired
• Experience working in a Data Center environment
• Experience with servers (various OS's), database administration, application support, change management, server monitoring and firewall logging is a must
• Storage and networking experience will be helpful
• Strong human relations skills to interface with all stakeholders including managers and staff at all levels within the organization, customers and vendors
• Excellent oral and written communication skills
• Ability to work in data center, racking and stacking servers and other equipment, lifting objects up to 60 lbs
• Ability to work independently and as part of a team
• Good customer and diagnostic skills are required

APPLICATIONS WILL BE ACCEPTED THROUGH MAY 24, 2023