Utah Valley University is currently seeking a part-time Support Technician! Working under the direction of an office manager, supports through a media Help Desk, faculty/staff users. Daily performs campus-wide activities from installations to requests for training and assistance from faculty, staff in Media Enhanced Classrooms. Installs and maintains the set up and preparation of audio visual equipment for campus events. Responsible for repair and/or replacement of varied audio visual equipment campus wide. Attends all meetings as needed. and performs all other job-related duties as assigned.

• 60% Supports, troubleshoots, and assists classrooms through a media help desk to faculty/staff users. Installs and maintains media equipment. Performs installation of wiring, systems, and media infrastructure.
• 25% Inspects, maintains, and repairs audio-visual equipment and technology in classrooms. Inspects and performs routine maintenance of equipment, and maintenance of audio visual technology in classrooms.

• 10% Performs other job related duties as assigned.

• 5% Other duties as assigned

This is a career ladder position with three levels with minimum qualifications as defined:

Level 1: Graduation from a standard senior high school or equivalent and one year of any combination of computer related education and/or technical support and customer service experience related to the Summary of Duties.

Level 2: Graduation from a standard senior high school or the equivalent and two years of any combination of computer related education and/or technical support and customer service experience related to the Summary of Duties.

Level 3: Graduation from a standard senior high school or equivalent and three years of any combination of computer related education and/or technical support and customer service experience related to the Summary of Duties. Must have helpdesk experience for at least one year.

• Knowledge of audio visual equipment and computer software sufficient to instruct other in their usage and installation.
• Kowledge of inventory management practices.
• Basic computer knowledge and skills.
• Strong interpersonal and verbal communications skills, including basic telephone and customer support skills.
• Ability to follow routine verbal and written instructions.
• Ability to operate, maintain, problem solve and perform repairs to audio visual equipment.
• Ability to lift and manipulate heavy objects.