Job description

Auburn Valley Humane Society and Northwest Spay & Neuter Center enrich the lives of companion animals and people through animal sheltering, programs and community engagement. Together, we strive to be a model of excellence in animal welfare.

We recognize our employees are our most important resource and the basis for our success. We respect and seek to empower each individual and support the diverse perspectives, skills, experiences and cultures within our workforce. We work hard, and we have fun. Join us!

We are seeking a Lead Front Desk Assistant for the Northwest Spay & Neuter Center which provides spay, neuter, wellness and (coming soon) dentistry services to income qualified homes and local animal welfare agencies. Northwest Spay & Neuter Center is the largest spay and neuter center in Washington state providing over 14,000 surgeries and over 5,000 wellness exams per year.

Who you are:

· A skilled professional in high volume reception services looking to move into a leadership role.

· You care about animals AND their human companions.

· You practice “We” thinking and recognize that teamwork is the key to success.

· You bring an incredibly positive attitude to active, fast-paced environments, setting the tone for the team, clients and visitors.

· You are committed to a growth mindset and positive, proactive change.

What you’ll be doing (as part of a team with training):

· Leading a team of Front Desk Assistants in creating a welcoming environment for all guests to the center (animals and their human companions).

· Serving as subject matter expert on systems and processes to support efficiencies and bringing a continuous mindset to operations.

· Supporting all scheduling, payment, licensing and pre/post appointment needs of all clients.

What you’ll need to be successful (minimum requirements):

· Experience as the front desk / reception service to an organization.

· Cash handling and payment processing experience; including POS systems.

· Leadership:

o Demonstrated experience in interacting a diverse staff in a positive, friendly, collaborative, and inclusive manner.

o Ability to engage with animals and humans who may be having a hard day with a commitment to quality care.

o Strong communication skills to demonstrate professionalism, courtesy, tact, compassion, and sound judgment to your coworkers and community members.

· Working Conditions:

o Available outside of regularly scheduled hours in a leadership role promoting support staff and operational success.

o Able to work flexible hours, which will include weekends and some evenings.

o Proficiency with computer systems; able to use effectively and guide others when needed.

o Frequent ability to stand, walk or sit for extended periods of time; hear sufficiently; reach, bend, or stoop, regularly lift and carry up to 50 pounds.

o This position works daily in a spay, neuter, wellness, and surgery clinic. This position will come in direct contact with animals and will be exposed to animal related smells and sounds.

What we’d love if you had (preferred requirements):

· Work experience in an animal environment (veterinary services, shelter).

· High volume (50+ contacts / day) reception experience.

· Supervisory experience in any capacity.

What you can expect working here:

· A positive team-focused culture of support and belonging.

· Professional growth and development including training, raises, promotions, and paid continuing education.

· A robust benefits plan including:

o Health insurance for you at no cost

o Paid Time Off (PTO)

o 10 paid holidays per year (1 is your birthday!)

o Employer matched 401K contributions up to 3%

o Employee Assistance Program accessible 24/7

o Reduced cost employee pet wellness program

Auburn Valley Humane Society (AVHS) and all parts of its organization, including Northwest Spay & Neuter Center and the Thrift Store, is committed to an inclusive work environment that is full of opportunity for all, with a workforce that reflects the region’s diversity. At the core of it all, our approach is shaped by a strong respect for people. AVHS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, status as an individual with a disability, genetics, status as a protected veteran, sexual orientation, gender identity or expression, or for inquiring about, discussing, or disclosing information about compensation or any other characteristic protected by federal, state or local laws. All employment is decided on the basis of qualifications, merit, and business need. AVHS uses E-Verify to verify the ability of all new employees to legally work in the United States. If you need assistance or an accommodation in the application process, please contact us.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 4x10
• No nights
• Weekend availability

People with a criminal record are encouraged to apply

Ability to commute/relocate:

• Tacoma, WA 98408: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Front desk: 1 year (Required)
• Animal care: 1 year (Required)
• Leadership: 1 year (Preferred)
• Supervising experience: 1 year (Preferred)

Work Location: In person

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