Job description

Interstate Nationalease, a subsidiary of Fred Taylor Company, Inc., is recognized for our expertise in the truck and trailer leasing field. Our mission is to provide leading edge transportation solutions for our customers. INL specializes in "Full-Service" truck leasing, guaranteed and customized maintenance, and commercial rental. We are a company that has been committed to serving each customer's individual needs with loyalty and dedication for over half century.

Our most important goal is customer satisfaction. Our customer is the life blood of our business and as such deserves quality products and superior service. INL's quality statement of "We will consistently deliver defect-free service that exceeds customer expectations" reflects our commitment to customer satisfaction.

SUMMARY: The Service Manager is responsible for the overall operation of the shop as a business unit. Plans, directs, and controls all activities to ensure maximum utilization of facility by performing the following duties personally or through subordinates.

DUTIES AND RESPONSIBILITIES:

• Responsible for the quality of all repairs of equipment assigned to the shop through the effective scheduling of personnel and parts availability.
• Communication with customer regarding progress and cost of billable repairs.
• Coordinating with outside companies, such as repairs vendors and breakdown service within company policies and procedures, to ensure quality standards are maintained with the lowest cost.
• Maintaining accuracy of all daily, weekly, and monthly shop reports to meet Interstate time frames and completeness on all reports.
• Manage the schedule of equipment for preventive maintenance in accordance with INL’s PM procedures, and/or specification of contract or as specified by the individual customer.
• Maintain breakdown goals as specified by Interstate.
• Check the quality of PM’s by performing management inspections as specified by Interstate.
• Ensure that every maintenance employee is correctly trained on performing all PM inspections by using the approved INL’s training materials.
• Order all parts including special orders to ensure parts meet quality standards through the approved parts purchasing program and ensure warranty is requested on all parts.
• Issue purchase orders prior to every purchase of service and/or repairs and ensure the purchase order is filled out completely.
• Maintain an accurate inventory.
• Conduct rental unit inspections, ensure condition and quality repairs of both outbound and inbound rental units, per INL’s procedures.
• Manage and develop shop personnel using effective coaching and counseling, training, and performance evaluations.
• Enforcing INL’s safety rules and maintain a safe work environment.
• Attend quality and other required management meetings.
• Ensure that every employee is given a shop orientation and is trained on the specific job they are being assigned
• Ensure that all processes and/or procedures are implemented in a given time frame and everyone utilizes them.
• Assist Sales Department with sales of packages to potential customers and renewal of existing customers.
• Perform customer visits to identify, repair and resolve complaints and issues as they arise, and maintain a relationship with the customer that will encourage repeat and referral business.
• Utilize the Work Scheduling process to direct and schedule the activities of all technicians to include: monitor direct & indirect labor, control overtime, schedule vacations, and time off within workload requirements
• Communicate between shifts to ensure workflow.
• Ensure compliance with DOT, OSHA, and EPA regulations and report according to INL’s procedures.
• Ensure building and grounds maintenance.
• Perform special projects and other duties as assigned.

QUALIFICATIONS:

• Minimum of 5 years as a Service Manager in a truck leasing industry with a total of 7 years experience in truck leasing mechanical field.
• Computer literacy with working knowledge of inventory control software; Microsoft Word; and maintenance software. AS 400 experience a plus.
• Technically adept in diesel engine technology and mechanical functions.
• Valid driver’s license with an acceptable driving record.

REQUIRED SKILLS AND ABILITIES:

• Possesses the ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to analyze financial reports to evaluate effective results of the operation and to correct defects, processes, or procedures.

Job Type: Full-time

Pay: $55,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Day range:

• Monday to Friday

Shift:

• Day shift

Application Question(s):

• Have you had any criminal convicitions in the last (8) years?
• Have you had any MVR violations in the past (5) years?

Experience:

• Management: 5 years (Required)
• Truck Leasing Industry: 5 years (Required)

License/Certification:

• CDL (Preferred)

Work Location: One location

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