Job description
Job Description
Our mission is to redefine the home experience with tech and services to create a smarter, greener, safer home that saves our customers money every month.
Summary:
In this role, you will be a valuable member of the Research & Insights team at Vivint. This is a six-strong team of researchers who work with Vivint customers and other consumers to help inform:
- Product roadmaps, through discovery work and concept testing
- Product development, through usability, value, pricing, and other testing and research
- Product iteration, through satisfaction surveys, interviews, and other methods
- Product naming, branding, pricing, and other marketing decisions
This is a job with a high degree of variety, both in the products and services we research and the methodologies we employ. The research team is well-respected and highly valued within Vivint and the team works in partnership with many key functions internally, including the product, design, engineering, marketing, and leadership teams. The existing team has over 40 years in research between them.
Primary Responsibilities:
- Partner with UX Designers, Product Managers, Engineers, and various departments through the organization to plan, prepare and execute ongoing testing and research around prototypes, designs, ideas, concepts, and theories.
- Closely collaborate with and support the rest of the Research & Insights team, working together on projects, sharing best practices, and reviewing each other’s work.
- Document, organize, analyze, and archive qualitative and quantitative data.
- Partner with product development teams to synthesize, build visual reports, and socialize findings from research across the organization.
- Participate in educating teams on valid, reliable, and ethical research and testing best practices.
Required Skills:
- A passion for user research, and clearly demonstrated empathy for end users
- Experience conducting usability testing and/or research.
- Knowledge of user-centered design principles.
- Outstanding written and verbal communication skills.
- Excellent collaborative skills.
- Highly professional, with the ability to deliver solid work on tight schedules.
- Designing and running surveys, ideally through Qualtrics.
- Running both moderated and unmoderated usability tests.
- Knowledge of presentation and spreadsheet software.
Required Education/Experience:
- Several years of experience running surveys, ideally using Qualtrics.
- Several years of experience running usability tests.
- Several years of experience conducting customer/consumer interviews.
- Several years of experience managing research projects as a sole or lead researcher.
An ideal candidate would also have the following:
- Knowledge and experience running research to support marketing functions, including message testing, pricing research, product packaging, and channel research
- Experience with market research, including market sizing, channel and competitive analysis
Learn about the
Vivint Culture
and why it’s a great place to grow your career!
Here are some highlighted perks you should ask us about:
- Free daily lunch and drinks on site
- Paid holidays and flexible paid time away
- Employee/Friends/Family Discounts
- Onsite health clinic, gym, gaming tables
- Medical/dental/vision/life coverage & 24/7 Medical Hotline
- 401(k) + Employer Match
- Employee Resource Groups
WORKING CONDITIONS:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
SAFETY:
Vivint enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe working environment. Each new employee is responsible for completing all training requirements. Additionally, the employee must accept they have responsibility for maintaining the safety of themselves, their co-workers, and the public. Employee must adhere to all written and verbal instructions, promptly report and correct all hazards or unsafe conditions, question non-standard operations or unmitigated hazards, and provide feedback to management on all safety issues.
If you are an active Vivint employee, please apply through Workday by searching "Find Jobs".
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