Job description

534635

Morningside

Office of Alumni & Development

Full Time

Opening on: Mar 16 2023

Grade 14

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Job Type: Officer of Administration

Bargaining Unit:
Regular/Temporary: Regular

End Date if Temporary:
Hours Per Week: 35

Salary Range: $130,000 - $140,000

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.

Position Summary

Reporting to the Senior Director of Enterprise Systems within the Office of Alumni and Development (OAD), the incumbent will be the senior technical lead of OAD’s Salesforce instances and will partner with members of the OAD Technology, Development Operations, Administration, and other teams to achieve fundraising, alumni engagement, and administrative goals. The successful candidate must be able to work autonomously, collaboratively, and in partnership with various key offices throughout the alumni and development staff community. Primary steward of OAD’s Salesforce org and associated Service, Sales, and Experience Cloud implementations. The ability to manage multiple tasks and projects with competing priorities and deadlines, screen and prioritize communications and opportunities from external and internal sources, and organize and maintain administrative processes efficiently and effectively in a fast-paced professional environment is crucial.

Responsibilities

Responsibilities include, but are not limited to, the following:

Requirements identification, gathering, and translation into best practices and scalable solutions with a focus on exceptional user experience and integrated solutions if required.

Oversee design and implementation of security architecture, including conducting periodic audits; define best practices and departmental standards relating to user and license management including new user setup/deactivation, roles, profiles, permissions, groups, OWD and sharing rules.

Configuration changes, including Workflow, Process Builder, Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, objects, mobile administration, dashboards, and reports.

Release management including Sandbox management, changeset tracking, and requirement collaboration with the application development team within the enterprise Salesforce.com framework.

Management of third-party connected apps and managed packages, including FormAssembly, Blackthorn Events, RealFacilities, Gmail Connector, TrailTracker, Elements Cloud, OwnBackup.

Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer.

Tier 2/3 SFDC support and assistance of Tier 1 SFDC support.

Improvement of data quality, rules implementation, and automation as needed.

Technical documentation and cataloging.

Supporting SFDC training programs for various teams and other users and creating training documentation and release notes.

Influencing platform roadmap and priorities.

Identification of unused or underutilized platform features.

User adoption monitoring.

Comply with all enterprise Salesforce.com governance guidelines as well as University policies.

Performs related duties and responsibilities as assigned/requested.

Minimum Qualifications

Bachelor's degree and/or its equivalent required, with a minimum of five (5) years related experience as a Salesforce Administrator. Salesforce Administrator and at least one of the following current certifications are required: Advanced Administrator, Platform App Builder, and/or Business Analyst. Must have a deep understanding of the Salesforce platform and Service and Experience Cloud products. Must demonstrate excellent organizational, verbal, and written communication skills. Must have the ability to exercise excellent judgment, tact, confidentiality, and diplomacy in all interactions. Analyze, review, and improve processes, policies, procedures, and related documentation where appropriate to increase efficiencies, provide high-quality internal and external customer service and protect the interests of the University. The ability to work with minimal supervision and maintain a high level of confidentiality are required.

Preferred Qualifications

Experience with Service, Sales and Marketing Cloud.

Experience with triggers, Apex/Lightning development.

Experience with Informatica Intelligent Cloud Services (IICS) or similar ETL products.

Knowledge of front end development including HTML, Javascript, and CSS.

Higher Education or Nonprofit Salesforce.com implementation and support experience.

SFDC architecture experience and/or additional Mid-level or higher certifications.

Other Requirements

Knowledge and experience working with Salesforce APIs.

Experience in translating business requirements into native and integrated solutions.

Able to leverage a highly technical mindset with a creative and analytical approach to problem-solving.

Strong communication and collaboration skills across departments, teams, and business units.

Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.

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