Job description
We're Cruise, a self-driving service designed for the cities we love.
We're building the world's most advanced self-driving vehicles to safely connect people to the places, things, and experiences they care about. We believe self-driving vehicles will help save lives, reshape cities, give back time in transit, and restore freedom of movement for many.
In our cars, you're free to be yourself. It's the same here at Cruise. We're creating a culture that values the experiences and contributions of all of the unique individuals who collectively make up Cruise, so that every employee can do their best work.
Cruise is committed to building a diverse, equitable, and inclusive environment, both in our workplace and in our products. If you are looking to play a part in making a positive impact in the world by advancing the revolutionary work of self-driving cars, come join us. Even if you might not meet every requirement, we strongly encourage you to apply. You might just be the right candidate for us.
The Salesforce Administrator will execute the day-to-day configuration, support, maintenance, and improvement of the CRM platform. Primary tasks will consist of using the Salesforce.com platform, Sales Cloud, Service Cloud, and other functionality to build and support customized solutions to enable business productivity across multiple organizations. The role requires developing strong relationships with Stakeholders, Engineering, and IT teams to proactively plan and drive technical activities/tasks for projects and support work in order to attain technical excellence.
This role sits within IT and reports to the manager of Customer Technology. The Customer Technology team selects, implements, and maintains the applications, platforms, and tools that enable the Marketing, Customer Service and Commercial Operations teams to do their best work. We do this by building world class technical solutions that are prepared to scale, are developed on a common set of data, and are seamlessly integrated.
What you'll be doing:
Perform administrative functions such as user management, profiles, roles, permissions, rules, assignment rules, queues, licenses, capacity, and storage management for Salesforce and other SaaS tools used within Customer Technology
Create and customize objects, workflows, record types, page layouts, flows, fields (including advanced formulas and lookups), apps, tabs, profiles, security, users, and approval processes
interface directly with our SMEs and business teams to maintain the functional areas of data management, contacts, leads, opportunities, dashboards, cases and reports.
Stay current with Salesforce releases and corresponding documentation and provide new functionalities and solutions as needed
Participate in cross-functional teams that address strategic business issues.
Set up and maintain devops tools such as Git, Copado, Flosum
Work with common tools such as Salesforce Workbench and Apex Data Loader to import and export data from Salesforce
Act as the primary point of contact for day-to-day user requests
Ensure effective and accurate tracking and logging of Salesforce support and related report issues
Ability to triage issues as they come in to help with assignment and routing of production support needs
Perform support and maintenance tasks to address production issues reported by end users
Maintain familiarity with other business systems and platform technology capabilities in order to make sounds recommendations for future needs
Provide on-going process and system support during critical business operational processes, inclusive of evening and weekend hours when required
Ensure systems are regulatory compliant and meets Cruise's security requirements
Document processes on Cruise's internal wiki, create job-aids for users, and deliver technical training when needed
What you must have:
3 years of experience on Salesforce.com platform
Valid Salesforce Lightning Administrator Certification preferred
Demonstrated experience in developing custom objects, workflows, validation rules, and triggers in SFDC
Ability to identify areas for process improvement and recommend/implement solutions
Experience with DevOps tooling such as Copado or Flosum
Proven creativity and problem-solving skills; ability to work around obstacles and solve problems with minimal direction
Strong understanding of data structures and data modeling
Ability to develop effective relationships with business users and technical staff
Strong organizational/time management skills; ability to prioritize work and meet deadlines in a fast-paced environment
Strong work ethic with a customer service mentality
Flexible with a demonstrated ability to embrace change
Experience with Visualforce pages, and Data Loader preferred
Experience working in an Agile Framework (Scrum or Kanban) preferred
Experience with managed packages and AppExchange
Strong knowledge of Salesforce best practices and methodologies
Highly skilled at problem solving and critical thinking in a technical context
Excellent communication and negotiation skills as you work with the business to set and maintain priorities
Ability to work in a growing organization while keeping focused on key goals and priorities
Effective verbal, written and interpersonal communications skills
Nice to have:
Current relevant Salesforce certifications
Strong preference for Salesforce Service Cloud Implementations (Communities, Case Management, Incident Management, Claims Management, Knowledge base and Agent Console)
The salary range for this position is $92,900 - 136,500. Compensation will vary depending on location, job-related knowledge, skills, and experience. You may also be offered a bonus, restricted stock units, and benefits. These ranges are subject to change.
Why Cruise?
Our benefits are here to support the whole you:
- Competitive salary and benefits
- 401(k) Cruise matching program
- Medical / dental / vision, AD+D and Life
- One Medical membership
- Subsidized mental health benefits
- Flexible vacation and company paid holidays
- Healthy meals and snacks provided for non-remote employees
- Paid parental, jury duty, bereavement, family care, and medical leave
- Fertility Benefits
- Dependent Care Flexible Spending Account, subsidized by Cruise
- Flexible Spending Account
- Monthly wellness stipend
- Pre-tax Commuter Benefit Plan for non-remote employees
- CruiseFlex, a working policy for US-Based Cruisers, lets you and your manager find the working style that's best for you, whether it's primarily in-person, primarily at home, or a combination of home and in-office time. - learn more about CruiseFlex here
We're Integrated
Through our partnerships with General Motors and Honda, we are the only self-driving company with fully integrated manufacturing at scale.
We're Funded
- GM, Honda, Microsoft, T. Rowe Price, and Walmart have invested billions in Cruise. Their backing for our technology demonstrates their confidence in our progress, team, and vision and makes us one of the leading autonomous vehicle organizations in the industry. Our deep resources greatly accelerate our operating speed.
We're Independent
- We have our own governance, board of directors, equity, and investors. Our independence allows us to not just work on the edge of technology, but also define it.
We're Vested
- You won't just own your work here, you'll have the potential to own equity in Cruise, too. We are competing in a market that is projected to grow exponentially, which gives our company valuation room to grow. We offer a new kind of equity program called Recurring Liquidity Opportunity (RLO), which combines IPO-like liquidity with the stability of remaining private - learn more about RLO here
Cruise LLC is an equal opportunity employer. We strive to create a supportive and inclusive workplace where contributions are valued and celebrated, and our employees thrive by being themselves and are inspired to do the best work of their lives. We seek applicants of all backgrounds and identities, across race, color, caste, ethnicity, national origin or ancestry, citizenship, religion, sex, sexual orientation, gender identity or expression, veteran status, marital status, pregnancy or parental status, or disability. Applicants will not be discriminated against based on these or other protected categories or social identities. Cruise will consider for employment qualified applicants with arrest and conviction records, in accordance with applicable laws.
Cruise is committed to the full inclusion of all applicants. If reasonable accommodation is needed to participate in the job application or interview process please let our recruiting team know or email HR@getcruise.com.
We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. To help us track the effectiveness and inclusivity of our recruiting efforts, please consider answering the following demographic questions. Answering these questions is entirely voluntary. Your answers to these questions will not be shared with the hiring decision makers and will not impact the hiring decision in any way. Instead, Cruise will use this information not only to comply with any government reporting obligations but also to track our progress toward meeting our diversity, equity, inclusion, and belonging objectives.
Candidates applying for roles that operate and remotely operate the AV: Licensed to drive a motor vehicle in the U.S. for the three years immediately preceding your application, currently holding an active in-state regular driver's license or equivalent, and no more than one point on driving record. A successful completion of a background check, drug screen and DMV Motor Vehicle Record check is also required.
Note to Recruitment Agencies: Cruise does not accept unsolicited agency resumes. Furthermore, Cruise does not pay placement fees for candidates submitted by any agency other than its approved partners.
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