Job description

Job Responsibilities

Client Relation Duties, 80%

• Greet clients and pets by name
• Answer phones promptly and professionally using a multi-line phone system
• Screen and route calls to appropriate staff
• Provide phone shoppers with descriptions of services first, price last
• Receive and transmit faxes
• Take and deliver messages promptly to appropriate staff, pulling medical records of patients so staff can properly document information
• Note in medical records the details discussed during client information including the date, time, key points of the discussion and any action required
• Ensure the reception area and exam rooms have current reading materials (within two months of publication date), activities for children, (coloring books, crayons) and are clean and odor free
• Check medical and computer records for accurate client addresses, phone numbers, and emails
• Weigh pets each visit and record weights in medical records and on computer
• Schedule appointments and surguries according to hospital scheduling guidelines
• Make surgery and appointment confirmation calls
• Answer clients' questions about veterinary services and products and provide knowledgeable advice about wellness, prevention and diseases
• Fill prescriptions and provide routine administration instructions to clients
• Echo doctors' recommendations when checking out clients
• Address clients and Mr., Mrs., or Miss
• Always refer to the veterinarian as doctor. Do not use the doctors' first name in the presence of clients
• Prepare consent forms, estimates/treatment plans and be able to discuss the hospitals financial policies with clients
• Sell retail items an pet food
• Advise clients on proper nutrition, flea/tick/heartworm preventatives, pre-anesthetic testing, pain management, shampoos, home dental products, and other retail items
• Maintain a clean, neat reception area and front desk (limit of 1 item per foot on reception counter)
• Foster collaborative relationships with other team members and departments

Financial, 10%:

• Enter accurate charges
• Explain invoices to show value for the care provided, stating all services and products provided before the total
• Collect payment when services are rendered, including making change for cash payments, processing credit cards and getting proper ID for checks
• Verify the eligibility of clients with charge accounts (where applicable)
• Print of record the end of the day financial balances, ensuing they are accurate
• Know fees for routine services
• Balance cash drawer at end of day/shift

Administrative Duties, 7%:

• Update reminders
• Backup computer records according to practice's operating procedures
• Maintain adequate supply of client education materials in the reception area (i.e. brochures, handouts, business cards, etc.)
• Maintain and provide statistical reports for no - shows, boarding cancellations and reschedule appointments to the practice manager as required
• Help clients schedule appointments when referred to a specialist, including directions, records and test results to bring and follow-up status of patient after specialty care
• Prepare forms such as new client registration, medical records, health and vaccination certificates, lab results and euthanasia certificates
• Review medical records of discharged patients for completeness and accurate charges. Based on your review, refer medical records to a doctor or technician for further review
• Schedule rechecks and enter callbacks
• Prepare welcome packets for new client folders/gift bags, new puppy and kitten packs, dental gift bags, weight-loss kits, etc.
• Ensure treatment, surgery and boarding forms are signed and an emergency number is noted
• Admit/discharge or delegate admission and discharge of patients for boarding, surgery, dentistry, grooming or other procedures to appropriate hospital staff
• Maintain appointment book and grooming and boarding reservations
• Retrieve, update and file patient medical records
• Keep reception desk and waiting room neat and clean
• No eating is allowed at front desk
• Clean up after pets/accidents in the reception area, exam rooms and exterior sidewalks and parking lot
• Water and maintain plants in waiting and exam rooms
• Collect specimens that clients bring in for lab analysis, label and take to the lab area
• Call clients whose pets are overdue for services
• Purge files according to practice-management policies
• Determine why the client is inactive and report the reason to the practice manager to identify trends

Client Education & Marketing Duties, 3%:

• Promote ancillary services such as boarding, grooming, obedience training, etc.
• Have a thorough knowledge of nutrition and flea/tick/heartworm preventatives
• Sell and promote retail items
• Mail thank-you, sympathy, and welcome cards
• Promote practice protocols on wellness and prevention

Educational Requirements & Skills Needed

Education:

• High School diploma or equivalent

Skills Needed:

• Ability to work in a fast paced environment
• Experience in customer service
• Computer literacy
• Understand veterinary terminology
• Exceptional customer service skills
• Keep accurate medical records, clerical work
• Educate clients
• Promote hospital products and services
• Support team members

Physical Obligations:

• Able to lift patients and carry equipment up to 25 pounds; ability to lift or carry equipment over 25 pounds with assistance
• Endure sitting, standing, and walking on hard floor surfaces for extended periods
• Type information for patient records and prescription labels into the computer
• Able to work in noisy work conditions with sounds from animals and equipment
• Take safety precautions for exposure to toxins, drugs, anesthesia, and radiation

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Holidays
• On call
• Weekend availability

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Junction City, KY: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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