Job description
When you join Sallie Mae, you become a champion for all students.
We’re on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big.
Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We’re changing. Because students need a better way.
We’re looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students—and for each other.
This is where diverse backgrounds, beliefs, and perspectives matter. It’s where you’re empowered to bring your authentic self to work.
Feeling your best allows you to do your best. Our benefits take care of the whole you—from physical and mental to financial and professional. You’ll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more.
We’re obsessed with impact and making a real difference. For us, that means putting relationships first, asking “why not?” when tackling challenges, and continuously learning new skills.
Come do more than join something, change something. For students, for future generations, for the future of education.
What You'll Contribute
The technical product owner is a member of an Agile team and serves as the IT proxy responsible for the team backlog, refinement, planning and managing delivery of team committed work. Working closely with Product Management team, IT leaders, business owners/sponsors and other stakeholders including other POs to prioritize the work and sprint vision and PI objectives. Participate in Agile team and Product Owner and Product Management ceremonies about planning, clarifying change in priorities, representing team’s work and progress towards the commitments.
The candidate must be comfortable communicating with a wide variety of personnel including cloud operations, infrastructure, risk partners, application development, business users, and senior management.
This job is part of a team of experienced IT professionals.
What You'll Do
Leadership
- Refines program backlog and prep for Program Increment planning.
- Participates in the planning event.
- Updates the team backlog, define the iteration for user story and ensure dependencies are captured on other team’s boards.
- Participates in the story definition, and provide clarification, when necessary, to assist the team with their story estimates and sequencing.
- Outlines team objectives during Program Increment Planning Event.
- Works autonomously to review and re-prioritize the backlog including coordination with other PO’s and manages up when necessary, coming to the table with facts and suggestions on solutions.
- Identifies impacts during the requirements phase that impact IT Infrastructure teams and turn them into deliverables
Planning & Reporting
- Supports Product Managers to groom and prioritize an active backlog; facilitate a healthy team dynamic with respect to priorities and scope.
- Builds, edits, and maintains team backlog with input from System Architect/Engineering and other stakeholders.
- Participates in the story definition, and provide clarification, when necessary, to assist the team with their story estimates and sequencing.
- Outlines team objectives for the upcoming PI.
- Defines iterations and stories and accept iteration increments throughout the PI.
- Establishes story acceptance criteria and accept stories into the baseline.
- Timely update in ADO on the stories
- Conduct daily stand up and advise team of any changes to plan.
- Send out user communications regarding any production deployments.
- Keep feature owners apprised of any impacts to the delivery of their features.
Quality & Continuous Improvement
- Elaborates on backlog items into user stories for implementation before the iteration, during iteration planning, or during the iteration.
- Accepts stories as done, including validation that the stories met acceptance criteria and has the appropriate, persistent acceptance tests, and that it otherwise complies its Definition of Done (DoD) as an assurance of quality, focusing primarily on fitness for use.
- Understands the scope of the upcoming enabler work and collaborate with System and Solution Architect/Engineering to assist with decision-making and sequencing of the critical technological infrastructures that will host the new business functionality.
Collaboration
- Collaborates with the team to detail stories with acceptance criteria and acceptance tests.
- Collaborates with Application Development and Business to understand and anticipate their needs and translate them into requirements for the IT Infrastructure teams.
- Works with compliance and legal partners to ensure the work is meeting regulation guidelines.
- Manage stories working through any blockers that have surfaced.
- Manage any production deployments planned for sprint reaching out to risk partners for review and approving the implementation.
- Provides an essential role in the team demo, reviewing and accepting stories. They also participate in the Iteration Retrospective, where the teams gather to improve their processes and are active in the Agile Release Train’s (ART’s) Inspect and Adapt (I&A) workshop.
What You Have
Minimum education, skills and experience required.
- Bachelor's Degree or equivalent work experience
- 5+ years’ experience in an Information Technology role, or analyst interfacing between the business and IT
- 3+ years’ experience on an Agile team, or in a project management or similar role within an agile organization
- Hold or obtain PM/PO Scaled Agile certification within first 6 months of hiring.
- Demonstrate high level understanding of the Scaled Agile Framework
- Lead your team(s) to deliver high quality solutions while adhering to architectural guidelines.
- Combine curiosity and persistence to unravel seemingly complex problems and get to the root problem or challenge.
- Effectively communicate and collaborate across all levels of the organization.
- Experience managing the team and build trust with stakeholders.
- Pay continuous attention to the strategic direction and initiatives to appropriately prioritize work.
- Be competent in using ADO and all other tools to manage backlog and track progress.
- Experience working in Database technology (SQL, Oracle, Snowflake), ETL operations.
Preferred education, skills, and experience.
- Experience working in Data Management, Data Operations
- Experience in IT Infrastructure technologies such as Cloud,(AWS, ADO), Network, and Desktop technologies
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Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. Click
Reasonable accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please call (855) 756-2007 and choose option 9. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
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Reasonable accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please call (855) 756-2007 and choose option 9. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
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