Community Phone

remote first and always

Community Phone is a venture-backed, Y-Combinator graduate with a simple mission: make the phone more powerful.

In the smartphone revolution, we've forgotten about the phone; it's been left behind technologically. It serves us spam calls or requires small business owners to learn technical concepts like VoIP (Voice over IP or internet calling).

In 2022 we grew our recurring revenue by over 400% while discovering profitable channels ready for optimization and scale.

Our global team expanded from 17 people in 2022 to 70+ now. Our customers now include KFC, AT&T, dozens of state and local governments, and General Motors (as well as consumers around the US).

Our investors are the same early investors in companies like Reddit, DropBox, Airbnb, Twitch, and Lyft. Our culture is customer-centric and believes happy customers are the best salesforce on the planet! Our growth has been organic, and we’re growing the team to meet the demand.

About the role

As our Core Product Engineer, you will be a key leader on our engineering team. You will focus on our voice infrastructure. You will be responsible for ensuring we deliver a world-class voice experience, managing customer issues like dropped calls, voice quality, and disconnects.

You will be the Directly Responsible Individual (DRI) for business KPIs like NPS, % of customer service tickets caused by the core product, and churn due to core product problems.

Our stack: Typescript/Javascript, React, Python/Django, VoLTE

You will...

• Report on and improve the quality of our voice services by

  • Designing a way to track metrics (eg. dropped call rates)

  • Diagnose the problems that arise (eg. the relationship between the BANs supported by our hardware vs. the BANs available in their area)

  • Deliver a solution

• Work with our CEO to develop and implement a vision for the future of our voice infrastructure, including considerations about our hardware and software vendor relationships

• Own key business metrics and report on those metrics biweekly as the DRI for the Core Product Team

• Report directly to the CEO

You are...

• Experienced with 10+ years of engineering work, with 3+ years of real-time voice work including VoIP, LTE, large scale deployments, and systems that involve a lot of peer-to-peer traffic

• Accountable – eager to be directly responsible for and accountable to key business KPIs for our Core Product

• Product Thinking – you have designed systems from scratch to deliver on key customer experience goals

• Organized – you will own the engineering cycle for the Core Product, including developing user stories, tracking progress, presenting at the company-wide biweekly demo, etc.

• Scrappy – you will do what it takes to find a solution, even if it means tracking down the one person on earth who has done it before to pick their brain

Community Phone Culture

Community Phone has a customer-obsessed culture. We are looking for team members who love our product and mission and see the remote first environment as a bonus.

Beyond the job description, here are some traits members of our team share:

We value Curiosity and learning in our employees. We promote open-mindedness, embrace mistakes, and encourage challenging questions for personal growth. We create a culture of continuous learning to empower our team to tackle challenges and excel in their roles.

Efficiency in everything. We operate lean, optimizing resources to improve our products and deliver a world-class customer experience. We prioritize value over excess, embodying a scrappy and resourceful spirit to achieve our mission and values.

We prioritize taking decisive action over deliberation, recognizing that building a world-class product requires pushing personal limits and taking risks. We believe that a Bias Toward Action is essential for achieving our goals and delivering exceptional results to our customers.

We strive for Transparency and prioritize open, Direct communication. This helps us resolve issues quickly and build strong relationships with our stakeholders.

We take our work seriously and see it as a reflection of who we are. We're always looking for ways to improve and are open to feedback. We approach our work with a sense of ownership and a desire to deliver the best possible results. By embodying a Founder Mindset, we're able to achieve our goals and create exceptional products.

We value a Caring Mentality. Our customers come first, and we collaborate to provide exceptional service. We prioritize teamwork over personal accolades, fostering a customer-focused culture that drives our success and promotes a supportive work environment.

Join our team and help us lead the market with delightful customer experiences and a supportive, collaborative work environment. If our values resonate with you, we would love to have you on board!

Our salary range for this role is 150-250k