Job description

The Organization

Vision Plus is a well-established full-service optometric clinic located in the heart of Bellingham, Washington. Vision Plus has state of the art equipment and high end frames and lenses. We love the reward of helping people to feel beautiful and see life more clearly in their choice of eyewear. We attract a positively fantastic clientele who are a delight to serve.

The Location - Bellingham

The City of Bellingham is one of the fastest growing cities in Washington and is a visually stunning community in all seasons. Surrounded by agriculture; vineyards, orchards and farms operating throughout the community, the city boasts breathtaking ocean and mountain views. You can live in a region where each season brings great outdoor experiences that people only dream about. Stroll along the beaches, swim, cycle, go boating, visit a gallery, restaurant, winery, cidery, craft brewery, or enjoy snowshoeing and skiing on one of our world class mountains. There’s a lot to love here, and we want you to join us in creating the life you desire.

The Opportunity

Vision Plus is committed to providing the very best client service and optical expertise. This role is essential to building the brand and cultivating a stable and loyal customer base. As the expert and advocate for the client, this role is responsible for discerning the client’s visual needs and providing optical solutions.

Receptionist: You are comfortable dealing with patients over the phone, taking payments, scheduling appointments. You will be working within a team environment . Through intuitive questioning and problem solving, you are able to interpret the specifics of your clients’ needs. You have the amazing ability to clearly communicate the value of eyecare and instill confidence in your clients so that they may comfortably trust your recommendations and experience better vision.

Demonstrate confidence and ease with technology. You use technology and systems in a productive and efficient manner. When it comes to working with patient management systems, My Vision Express for entering appointments, using email to communicate with clients and suppliers, accessing online portals to complete insurance billing or occasionally keeping track of data using spreadsheets - you’ve got this! You have strong computer proficiency, hands-on experience with office equipment including google sheets, credit card machines and overall tech savvy. You are ready and willing to embrace a variety of software and equipment and learn in this fast-paced environment.

Create a culture of quality and excellence. Understanding what drives value for the customer and what’s important to them is very important to you too. You have exceptional customer service and the ability to engage with clients in an enthusiastic and fun way. By getting to know them by name, responding to inquiries, being super friendly and making them feel great, you embrace our culture of client care and deliver value. You understand the emotion and intentions behind good communication, listen in a way that gains the full meaning of what’s being said and ensure the other person feels heard and understood.

Cultivate a professional environment. Your clients and your co-workers count on you to present yourself in a professional manner and maintain an organized workspace in order to create an environment that is welcoming and comfortable for all. You always think about what you would do in your own home to welcome guests and do the same here. Your warm and caring approach is what sets you apart. You help the team succeed by sharing your knowledge and time. After all, you know that creating the best experience for everyone is all that truly matters.

Those who have worked in other customer first positions encouraged to apply. This includes restaurant servers, bartenders, retail customer service, and other similar positions.

Relevant experience preferred, but not required.

We are willing to train the right candidate!

The following skills are most important:

Being On Time
Work Ethic
Effort
Body Language
Energy
Attitude
Passion
Being Coachable
Being Prepared

Part Time or Full time w/ benefits.

Will work most Saturdays.

Do you find yourself saying; This job has my name on it! I have reception expertise, preferably in eyecare, and product knowledge, exceptional client service, positive energy, am resourceful and proactive, have great time management skills and the confidence to solve problems! That is awesome! We want to meet you!

Please submit your cover letter and resume. Please indicate “resume” on the subject line. We truly thank you for your interest in this position. All candidates who are short-listed will be contacted.

Job Type: Full-time

Job Types: Full-time, Part-time

Pay: $16.00 - $18.00 per hour

Benefits:

• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift

Experience:

• Microsoft Office: 1 year (Preferred)
• Customer Service: 1 year (Preferred)

Work Location: One location

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