Nurse Manager (Revere Health Center)

*** This is an Ambulatory Nurse Manager Position at the MGH Revere Health Center ***

The Nurse Manager working in Ambulatory Nursing is a Registered Nurse with the oversight and management of daily operations for a clinical practice. The nurse manager is responsible for assuring competent, compassionate, individualized, nursing care for patients is provided by the staff, including but not limited to medical assistants, licensed practical nurses, registered nurses, and nurse practitioners, she manages. She is accountable for patient safety and quality of care. She/he collaborates with the practice manager and physician leader in the practice to ensure that team-based care is coordinated, comprehensive, and that care transitions are seamless. As part of the unit leadership team, she/he is jointly responsible for operational and fiscal efficiency and effectiveness of the unit.

Principal Duties and Responsibilities:

• Design, evaluate and monitor practice works to ensure service excellence, operational efficiency, and maximization of role groups.
• Coordinates scheduling and work systems that support adequate coverage and the smooth flow of daily clinical operations.
• Secures resources for staff.
• Ensures support and resources for regular huddling activities.
• Trains and supervises staff and monitor Point of Care testing and specimen collection activities.
• Performs timekeeper and payroll related activities.
• Manages resources within an unit budget. Oversees a supply inventory management system. Oversees the delivery of facility administered medications.
• Interviews recruits and makes recommendations for hiring. Conducts annual performance evaluations. Conducts competency testing as needed.

• Utilizing their assessment, critical reasoning and astute clinical judgment, the nurse manager expedites the delivery and/or delegation of appropriate care and treatment to the patient
• Regularly reviews staff documents to ensure quality and timeliness
• Creates a collaborative environment
• Actively empowers staff to manage their professional lives, address conflict and participate in the work environment.
• Demonstrates and mentors behaviors of respect and support to staff for patient and family’s cultural beliefs and values, individual needs, health goals and treatment preferences.

• Reviews and follow-ups with members of the health care team, that patients have received the necessary care.
• In collaboration with the health care team, evaluates effectiveness of care and interventions for assigned group of patients.
• Design a system of communication with members of the health care team in-patient and/or in the community to ensure continuity in care transitions.
• Actively engaged in creating a healthy, safe, respectful work environment.

• Maximize the role of all staff
• Actively evaluates cultural sensitivity and manages issues related to inclusivity within staff, the unit and/or with patients.
• Identifies opportunities, and solutions, to ensure a safe, efficient and cost effective practice environment.
• Demonstrates compliance with regulatory requirements.
• Guide patient-centered medical home related activities.
• Participates in quality and safety initiative.
• Participates in operational and capital budget development process.
• Generates innovative ideas to improve care delivery and work flow in the practice environment.
• Precepts and mentors new members of the team and emerging leaders.
• Participates in departmental and organizational committees and initiatives.
• Facilitates the implementation of clinical research projects.
• Holds regular staff meetings.
• Leads, spreads and sustains regular performance improvement activities.
• Oversees practice registry activities related to population health efforts.
• Annually discusses career development opportunities with staff.
• Implements and evaluates nursing activities as part of Magnet designation.
• Participates on committees to improve the work of the unit.
• Provides intermittent coverage to peer practice manager or physician leader as needed.
• Develops and implements a coverage and a succession plan.

• Maintains and updates clinical knowledge and skills based on current nursing and nursing management practice.
• Adheres to departmental requirements for required training.
• Identifies specific learning needs and goals and collaborates with unit leadership in developing a plan to meet them.
• Identifies and facilitates learning opportunities for her/himself and staff.
• Participate in committees to develop new skills.
• Regularly participates in leadership development activities.

Oversee the scheduling, performance and development of medical assistants, licensed practical nurses, registered nurses, and nurse practitioners (not clinical performance of NPs).

BLS Certification

Proficiency in all the RN competencies required on his/her unit

Interpersonal skills and inter-professional collaboration

Organizational (executive function) skills

Ability to speak and write succinctly and persuasively.

Ability to be persuasive yet non-confrontational

Ability to rapidly make sound decisions with uncertain information

Ability to analyze, interpret and present information

Demonstrated ability to teach and develop others.

Current licensure as a Registered Nurse in the Commonwealth of Massachusetts

Graduate of an accredited nursing program.

Bachelor of Science in Nursing

Certification in Ambulatory Nursing preferred.

Previous experience in Ambulatory or Primary Care, with Medical Homes, and the impact of Accountable Care Organizations and the changing health care climate preferred.

Previous experience as a supervisor, coordinator, or manager preferred.

Experience precepting new nurses or emerging leaders preferred.