Job description

Position: Project Manager(VOIP)

Duration: 1+ year

Location: Folsom, CA (travel 75%)

Required Skills:

The person will be based at home but will travel to worksites several days a week ( 3-4 days) as required for VZ migrations. The manager prefers a candidate with a degree, but will consider a candidate with 4+ years of experience with VoIP enterprises, but no degree.

The Premium Support team provides Project Management and Install support to State of CA VoIP customers and acts as the Primary POC for validation that all Installation Activities have been completed. The PS team provides direction to the Verizon Field Services Technician(s) or TPV for Installation of Equipment, Deployment of Phones, and Testing of Service.

MUST HAVE SKILLS (Most Important):

Experience implementing VoIP Communication enterprises.

• Knowledge of MPLS.
• Customer, written, and oral skills.
• Ability to work independently at a customer premise.
• Previous State Government experience.

DESIRED SKILLS:

• Three or more years of relevant work experience with VoIP enterprises.
• Willingness to travel up to 75%.
• A valid Driver's License.

JOB DUTIES:

• Confirm testing of inbound and Outbound calling; Local, Long Distance, 8xx, 411, 911, SIP to SIP.
• Document any issues/concerns during installation and activation, and mitigate these or provide a resolution plan.
• Review of Location Level Features and Call Flow Routing with Customer and perform any Post-Install Tweaking of these features as needed.
• Re-Configuration support of faulty IP Phones, including updating of any errors in Shared Call Appearance or Multi-Line Appearance.
• Review of how to configure basic phone feature configurations with Primary Customer POC.

EDUCATION/CERTIFICATIONS:

Bachelor’s degree or four or more years of work experience with VoIP enterprises.

LOGISTICS:

Shift: Duty hours could be 1st and 2nd shift, depending on client.

Job Types: Full-time, Contract

Pay: $60.00 - $65.00 per hour

Schedule:

• 8 hour shift

People with a criminal record are encouraged to apply

Experience:

• Greenplum DB: 4 years (Required)

Work Location: In person

Speak with the employer
+91 763-307-4940

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