Do you have clerical experience and enjoy working with the public?

If so, we have an exciting opportunity for you!

The State of Connecticut Department of Motor Vehicles (DMV) is seeking applications from qualified individuals to fill several part-time Motor Vehicle Examiner openings at our Contact Center.

POSITION HIGHLIGHTS

• Monday - Friday
• Part Time (34 hours per week) with the following schedule: Monday - 9:00 AM to 1:30 PM, Tuesday, Wednesday, Thursday - 8:30 AM to 4:30 PM, and Friday - 9:00 AM to 4:30 PM
• First shift
• Location: Wethersfield

WHAT WE CAN OFFER YOU

• A competitive starting salary
• Excellent state benefit package, including health and dental coverage
• Generous paid time off, including 13 holidays
• Retirement plan options
• A culture that encourages work-life balance
• Working for a Forbes top company: State of Connecticut Ranked One of the Best Employers of 2023 - State of CT Receives National Recognition for Offering Job Growth, Competitive Benefits, and Flexible Schedule

THE ROLE

These are exciting opportunities to work in a fast-paced environment with a high volume of customer contact. Incumbents will be assisting, providing supportive communication, and following up on inquiries from the community on their motor vehicle needs. Incumbents will also be providing appropriate customer service according to the applicable laws, polices, and procedures. We are looking for detail-oriented people with excellent customer service skills.

ABOUT US

The Connecticut DMV’s mission is to promote and advance public safety, security, and service through the regulation of drivers, their motor vehicles, and vehicle-related businesses.

Watch the video below to see what it's like to be a State of Connecticut employee!

TO APPLY

• In order to be considered for this job opening, you must meet the Minimum Qualifications as listed on this job opening. You must specify your qualifications on your application.
• The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified.
• Ensure that your application is complete and detailed before submitting it. In order to comply with Public Act 21-69, the State of Connecticut is no longer asking for resumes during the initial application process. You will not be able to make revisions once your application is submitted into the JobAps system.
• Please select all location(s) and shift(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location or shift.
• All application materials must be received by the recruiting agency by the time specified on the job opening for the position for which you are applying. Late applications may not be submitted and will not be considered. Exceptions are rare and limited to documented events that incapacitate a candidate during the entire duration of the job posting time period. It is the candidate’s obligation and responsibility to request an exception and provide a legally recognized justification to accommodate such exception. Requests should be made to DAS.SHRM@ct.gov.

FOR ASSISTANCE IN APPLYING

• Please visit our "Applicant Tips on How to Apply" page.

IMPORTANT INFORMATION AFTER YOU APPLY

• This posting may require completion of additional referral questions (RQs). You can access these RQs via an email that will be sent to you after the posting's closing date or by visiting your JobAps Personal Status Board (Certification Questionnaires section). Your responses to these RQs must be submitted by the questionnaire's expiration date. Please regularly check your email and JobAps Personal Status Board for notifications. Please check your SPAM and/or Junk folders on a daily basis in the event an email provider places auto-notification emails in a user's spam.
• Although applicants will receive correspondence via email, as a backup they are also encouraged to sign on to their Personal Status Board on a daily basis to monitor their status, view all emailed notices and complete tasks required in the recruitment process.
• Note: At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position. These documents may include: a cover letter, resume, performance reviews, attendance records, supervisory references, licensure, etc., at the discretion of the hiring agency.
• Interviews will be limited to candidates whose experience and training most closely meet the requirements of the position.
• The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.

In the Department of Motor Vehicle central and branch offices this class is accountable for examining forms, applications and supporting documentation before granting issuance of a title, operator's license and/or registration.

Reviews and examines applications and supporting documents for operator licenses, vehicle registrations and certificates of title to ensure clear, complete and accurate information; performs limited restorations of driver licenses or motor vehicle registrations; verifies data such as insurance coverage, year, make, model, vehicle identification number, property tax liability and suspension records; determines proof of ownership and existence of encumbrances from information submitted; contacts municipal collectors of revenue to obtain clearance; prepares appropriate form letters advising of specific reasons for rejection or requesting additional information regarding correction of submitted data; compares data elements with automotive reference manuals and manufacturer's publications for verification; checks for erasures or omissions in typing; responds to inquiries from the public and co-workers and provides correct information on requirements and procedures; issues motor vehicle operator licenses containing photograph of applicant; collects fees; verifies and validates applications and supporting documentation; operates camera; die cuts and laminates photographs to licenses; makes minor adjustments to and performs routine maintenance on equipment; operates cash register and other office equipment such as calculators and computer terminals; schedules appointments; prepares financial documents and reports; balances cash and documents; processes registration renewals; examines title applications, ensures its completion and may process disposition requests submitted by garage owners; receives training in and may perform on a limited fill in basis full scale registration activities such as issuance of motor vehicle and boat registrations, toll plates, collection of title fees and sales tax, verification of proof of ownership and determination of appropriate registration transaction, etc; may maintain records including approved and rejected applications; may perform specific research assignments such as chain of ownership or lien information; may clear duplicate identification lists; may type; performs related duties as required.

Knowledge of office systems and procedures; interpersonal skills; oral and written communication skills; skill in performing arithmatical computations; ability to handle and count money; ability to read, comprehend and apply laws, policies and procedures; ability to maintain records; ability to examine documents for completeness and accuracy; ability to operate personal computer, computer terminals and office equipment; ability to operate office suite software; ability to use reference manuals.

Three (3) years of clerical experience.

One (1) year of the General Experience must have included clerical experience where a majority of the time involved face-to-face contact with the general public involving personal explanation or interpretation of products, policies or procedures or telephone customer service where the primary responsibility included providing information concerning or explaining programs/services or resolving problems.

College training may be substituted for General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of two (2) years.

• Experience working in a Call/Contact Center processing high-volume (70) customer inquiries during the work day
• Experience with working and communicating with groups of customers and employees on their requests and providing resolutions
• Experience with working in a team on shared objectives and goals
• Experience answering questions, researching inquiries and providing responses according to the motor vehicle policies and procedures

In addition to the checking of references and of facts stated in the application, a thorough background investigation of each candidate may be made before individuals are certified for appointment.