Morning Front Desk Clerk (FT)
Full Time
Missoula, MT
Posted
Job description
Why Join Us:
- Flexible schedule
- Competitive pay
- Career advancement and job training
- Positive team environment
Job Responsibilities:
- Makes, confirms, and cancels reservations via telephone, computer and or in person.
- Answers and routes internal and external phone calls in an articulate, friendly manner using prescribed procedures.
- Greets guests, registers, issues room keys, assigns rooms and sets wake up calls as requested in an efficient, warm and friendly manner.
- Deposits guests' valuables in hotel safe or safe deposit box.
- Posts charges such as room, food, or telephone, to ledger and, makes deposits according to cash handling procedures.
- Accurately checks out guests, secure payment, verifying and adjusting billing as needed, provide receipts, and communicates departures with housekeeping staff.
- Provide guests with room and hotel information, directions, amenities, and local interests.
- Maintains the shift-to-shift log accurately to ensure proper communication between shifts is maintained.
- Complete cashier and closing reports, counting the bank at the end of each shift securely.
- Communicate any emergency, lost item to General Manager or Management Team.
- Keep contingency lists in case of emergency and communicate any necessary messages.
- Maintains the cleanliness and organization of the hotel lobby and front desk area.
- Maintain and repair guest room items where needed.
Job Requirements:
- May be required to stand, sit, or walk for an extended period of time.
- Move, lift, carry, push, pull, and place objects weighing up to or equal to 50pounds without assistance.
- Perform other reasonable job duties as requested by Supervisors/Management.
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