Job description

StateServ-HospiceLink provides industry-leading DME management solutions that simplify administration to boost operational efficiencies, contain costs, enhance quality of care, and ultimately increase patient satisfaction. With our innovative technology and unmatched expertise, we provide the visibility and insights our clients need to make timely, informed decisions and drive meaningful results. We serve over 100,000 patients every day spanning all 50 states.

Responsibilities:

• Regularly reviews client census data and determines which patients are still active in DMETrack but not appearing on the hospice census.
• Regularly monitors patient days within DMETrack to determine when profitability margins are thinning based on DME Days (Days a patient has DME) and reported patient days within DMETrack. This includes identifying client trends and forecasts as appropriate.
• In a professional manner, contacts clients and relationship managers to obtain a correct census. This may include creating and providing a current active census to the relationship manager for presentation and confirmation with the hospice.
• Regularly receives, processes and corrects hospice discharge data within DMETrack to support clients and ensure correct census information.
• Monitors DMETrack for duplicate patients and ensures billing adjustments are applied as necessary.
• Monitors DMETract for patients who have DME with multiple providers and communicates such to the appropriate coordinator.
• Complies with documented invoicing and procedures.

Knowledge Skills and Abilities:

Education, Licensure or Certification:

• High school diploma or GED is required
• Some college is preferred

Work Experience or Related Experience:

• 1-2 years’ experience in which incumbents regularly interface with internal stakeholders and customers is required to communicate quality assurance issues and act as a conduit for information as described.
• Experience in the healthcare or medical fields in which incumbents have gained an understanding of durable medical equipment is preferred. Experience within DMETrack of at least 1 year is strongly preferred

Specialized Knowledge, Skills & Abilities:

• Proficient and accurate typing/data-entry skills are required to record and manipulate data as previously described
• Strong interpersonal skills due to constant contact both internally and externally. Displays the ability to work within a team
• Ability to work with independently and displays good prioritization skills
• A high attention to detailed information is required to review and reconcile data
• The ability to maintain confidentiality of patient information and follow standard operating procedures with regard to patient data to ensure compliance with HIPPA is required

Equipment:

• Strong knowledge business and communications software (MS Office) and web-based tools are required
• Excellent spreadsheet (Excel) experience is required
• Experience with DMETrack software of at least one year is strongly preferred

StateServ-HospiceLink offers a rewarding, casual, fun work environment to include competitive benefits and compensation. We welcome new ideas and innovative thinkers. If you want to do meaningful work that is truly helping people, come join our growing team and make a difference

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Choose your own hours
• Monday to Friday
• No weekends

Application Question(s):

• Schedule is 8 hours a day, Monday - Friday between the hours of 6am and 6pm. Do you have any issues with this?

Education:

• High school or equivalent (Required)

Experience:

• Computer skills: 1 year (Required)

Work Location: Remote

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