Job description

Customer

We focus on our customers’ success

Innovation

We create better solutions

Collaboration

We create success together

Inclusion

We always interact with others respectfully

Candor

We are open and honest with one another

Integrity

We do the right things and do things right

• Adheres to Integer's Values and all safety and quality requirements including, but not limited to: Quality Management Systems (QMS), Environmental Management Systems (EMS), U.S. Food and Drug Administration (FDA) regulations, Company policies and operating procedures, and other regulatory requirements.
• Provides support for client computing hardware and software.

Configures and deploys desktops, laptops and related peripherals.

• Troubleshoots and resolves issues by utilizing Standard Operating Procedures.

• Provides technical guidance and training to internal Associates.
• Creates internal documentation and self-help articles for Associates.
• Provides outstanding services to our Associates and always exceed their expectations.
• Provides support and backup coverage for other local site support teams as needed.
• Monitors support issues at sites to identify patterns and common issues with the aim of reduce reoccurring incidents and significantly improve the quality of our service.
• Performs User Admin functions if applicable to your local site.
• Provides after hours support as needed for responsible site(s).
• Meets/exceeds SLA’s and maintains high customer satisfaction ratings.
• Performs assistance in the execution of key IT projects.
• Performs other functions as required.

U.S. Applicants: EOE/AA Disability/Veteran

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Alden, NY 14004: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Help desk: 1 year (Required)
• Technical support: 1 year (Required)
• ServiceNow: 1 year (Preferred)
• Active Directory: 1 year (Preferred)
• Linux: 1 year (Preferred)

Work Location: One location

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