Summary: Reflects the SRHM core value of the “Golden Rule” in all capacities (to owners, franchisors, SRHM, vendors, hotel guests and associates) as the hotel’s General Manager. Elevates the financial performance of the hotel by enhancing and improving the hotel experience specifically in customer service, asset condition, product quality and associate satisfaction. Manages all hotel functions including housekeeping, front-of-house, back-of-house, record keeping, payroll administration, purchasing, human resources, and property maintenance. Manages hotel rate and occupancy. Ensures that brand standards and expectations are consistently delivered.

Duties and Responsibilities include the following. Other duties may be assigned.

• Manage the short-term and long-term financial and operational plans of the hotel which support the overall objectives of the company. Operate to meet or exceed the hotel’s annual budget expectations.*
• Monitor the performance of the hotel through verification and analysis of competitive benchmark statistics, property financial reports, guest and associate satisfaction systems. Initiate corrective actions as determined appropriate to the situation.*
• Maintain product and service quality standards through daily implementation of the SRHM 60/40 Rule… ensuring ongoing (daily) evaluations and investigation of problems, issues and complaints. Initiate corrective actions.*
• Establish and maintain a pro-active human resource function to ensure adequate staffing levels, employee motivation, training and development, wage/benefit administration and compliance with established labor regulations.*
• Establish and maintain applicable preventative maintenance programs to protect the physical assets of the hotel.*
• Maintain a security function to protect the assets of the hotel and the personal safety of associates and guests.*
• Implement/maintain two-way communication systems that cross departmental lines to reach all employees.*
• Develop new programs which result in an increased level of guest satisfaction and operational excellence.*
• Manage in compliance with established company policies and procedures and local, state, and federal laws and regulations.*
• Reward employees who meet or exceed guest expectations.*
• Work a flexible schedule to include weekends, holidays, nights and all crisis situations.*

Supervisory Responsibilities:

Directly supervises all hotel employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Ability:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Ability to exercise excellent communication, presentation, organization, time management and listening skills. Ability to successfully interact with all levels of customers and hotel management.

Math Ability:

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to use analytical skills for measuring business potential and value to the hotel.

Computer Skills:

To perform this job successfully, an individual should have knowledge of Microsoft Office 365 (word processing, spreadsheet management, and email), payroll platform and human resource systems, and familiarity with brand specific property management system(s).

Education/Experience:

Requires a Bachelor's degree preferably in Hotel Management and a Minimum 2 years' experience as a General Manager. Minimum 2 years' experience with Fairfield (preferred) or another Marriott select brand. Must possess a valid driver's license

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, use hands, reach with hands and arms, and talk or hear. The employee is frequently required to sit, stoop, kneel, crouch or crawl, and taste or smell. The employee is occasionally required to climb or balance. The employee must occasionally lift and/or move up to 25 pounds.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.