Job description

Job Description: Home Care Coordinator

Summary: We are currently looking for a full time coordinator to become a part of our growing team. In this role, the successful candidate possesses strong decision making skills, excellent communication and time management skills. The coordinator is required to work directly with clients and caregivers to support the daily operation of the agency.

Duties and Responsibilities

• Responsible for managing all aspects of the schedule.
• Verifying caregivers clock in and out on time
• Adjusting the schedule based on call outs, time off requests and changes made by the client

• Creating new client profiles including care plans, and inputting notes,
• Responsible for scheduling and assigning caregiver to meet the clients needs
• Prepare caregivers for new shift assignments
• Answer phones and direct calls
• Answer questions and provide solutions for clients and caregivers
• Read, input and modify client and caregiver information in database as needed
• Perform miscellaneous duties and services as extended office support in all areas
• Handle all caregiver inquiries/questions/requests etc.
• Must maintain accurate and up-to-date schedules for caregivers
• Make recommendations for one's care plan and coordinate with others in the community as appropriate
• Schedule phone assessments for incoming prospective client callers
• Follow up with potential clients via phone or email

Schedule: Fully remote but must live in tri-state area (NY, NJ, CT). Monday: 8am-4pm, Tuesday-Friday: 9am-5pm

Salary: $20-$23 per hour

Qualifications:

• 4 year College degree (Social Work degree preferred)
• Proven experience in healthcare/home care coordination, customer service and or staffing. Minimum 2 years experience. Maximum 10 years experience.
• Extremely organized and detail oriented
• Excellent communication skills including phone skills
• Must be able to read, write and understand English
• Ability to work independently and make decisions
• Ability to multitask

Touching Hearts at Home: Touching Hearts at Home offers an array of home care services for seniors, people living with medical conditions or disabilities, those in transition from hospital to home, and anyone over the age of 18 who can benefit from the help of a professional Caregiver.

Job Type: Full-time

Pay: $20.00 - $23.00 per hour

Schedule:

• Monday to Friday

Application Question(s):

• What database systems have you worked with in the past?

Experience:

• Office: 2 years (Required)
• Customer service: 2 years (Preferred)

Work Location: Remote

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