Front Desk / Guest Service Agent - Hilton Garden Inn - Grasonville, MD
Full Time
Grasonville, MD 21638
Posted
Job description
Image:
Overview:
Work Authorization, COVID-19, EEO and ADA Information:
EEO/ADA Statement
We comply with the law regarding reasonable accommodation for employees who qualify for accommodation. If you need an accommodation to complete an application, please contact the Human Resources office of the hotel/restaurant to which you are applying.
The Hilton Garden Inn Kent Island is seeking an upbeat person to join its Front Desk team. This highly-rated 91-room hotel has a history of success and a bright future! Located just off Route 50, our waterside hotel is steps from dock bars and seafood restaurants, providing the perfect haven for travelers on and off the Bay Bridge. Key features of the hotel are water view rooms with balconies, 1,800 sq. feet of meeting space, and private marina. The Garden Bar & Grill, gorgeous waterfront meeting space, fitness center, indoor pool, top the list of the incredible amenities offered.
Position Summary:
Are you a people person? Do you love helping others? We are looking for a part-time or full-time Front Desk Agent at the Hilton Garden Inn - Kent Island who enjoys meeting people from all over the world and focus on the guest needs.
Responsibilities:
Here's a few of the responsibilities of this position, but certainly not limited to:
- Use proper two-way radio and phone etiquette at all times when communicating with other employees.
- Be able to operate all relevant aspects of the Front Desk computer system.
- Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
- Balance and prepare individual paperwork for closing of shift according to hotel standards.
- Review Front Office log daily.
- Be aware of all rates, packages, special promotions and closed out/restricted dates as listed.
- Have knowledge of emergency procedures and assist when needed.
- Greet, check-in and checkout guests approaching the Front Desk in a friendly, efficient and courteous manner and in accordance with company, hotel and brand standards.
- Answer guest inquiries about hotel services, facilities, restaurants, transportation, entertainment and hours of operation in a timely manner.
- Resolves guest challenges and takes appropriate action to ensure 100% guest satisfaction.
- Ability to attend to guests, associates and management in an attentive, friendly, courteous and service oriented manner which requires strong customer service as well as written and oral communication skills.
- Must be able to speak, read, write and communicate in English to adequately perform the duties of the job.
- Must be able to multitask and prioritize to meet deadlines.
- Maintain regular attendance in compliance with company and hotel standards and needs.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
We offer competitive wages and benefits that include:
FULL-TIME BENEFITS
- Medical, Dental & Vision Insurance
- Flexible Spending Account
- 401k retirement plan
- Long-Term & Short-Term Disability Insurance
- Life Insurance
- Tuition Reimbursement
- Paid Time Off
- Holiday Pay
- Discount travel program
- Growth opportunity in an evolving organization, and much more.
PART-TIME BENEFITS
- 401k retirement plan
- Life Insurance
- Long Term & Short-Term Disability Insurance
- Discount travel program
- Growth opportunity in an evolving organization, and much more.
Career opportunities are endless with Chesapeake Hospitality! With 30+ hotels and restaurants, we welcome the opportunity to develop, grow, promote, and transfer any of our associates to the career they want.
FRONT OFFICE CAREER
Telephone Operator
Concierge Attendant
Breakfast Room Attendant
Reservations Manager
Gift Shop Attendant
Parking Attendant / Valet / Shuttle Driver
Reservations Agent
Swimming Pool Guard
to
Front Desk Agent / Night Auditor
to
Front Desk / Night Audit Supervisor
to
Front Office Manager
to
Rooms Division Manager / Director of Guest Service
to
General Manager / Assistant General Manager
to
Corporate Operations
Or cross-train to any other department or position!
Applicants must be authorized to work in the United States. Candidates who are offered a position must undergo a background check and drug screening.
COVID-19
We are committed to the health and safety of our associates and guests, and we adhere to CDC guidelines as well as state and local laws.
EEO/ADA Statement
Chesapeake Hospitality is an equal employment opportunity employer, and all employment decisions are based on merit and the business needs of the company, and not race, color, citizenship status, national origin, ancestry, gender, sexual orientation, gender identity, age, religion, creed, disability, marital status, veteran status, genetic information, or any other factor protected by law.
We comply with the law regarding reasonable accommodation for employees who qualify for accommodation. If you need an accommodation to complete an application, please contact the Human Resources office of the hotel/restaurant to which you are applying.
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