Flagstaff Community Resource Navigator: Limited Appointment - Health and Human Services (0323)
Job description
At Coconino County, public service matters. Our dedication to public service promotes a culture that elicits employee growth, cultivates inspiration, and creates future leaders by empowering employees to solve internal and external customer needs and exceed customer service expectations. As an award-winning organization with high regard for cultural diversity and the positive contributions of the many thriving cultures within our county, our nation, and our society, Coconino County leads a variety of initiatives that celebrate diversity; from our Annual Diversity Day, and monthly Heritage Lunch & Learns, to book clubs, and professional development academies which target diverse workforce segments. Coconino County's respect for diversity is shared throughout the organization. Be part of this optimistic, innovative team where outstanding customer service creates dynamic solutions and engages leadership at every level.
Under general direction, is responsible for entry level professional community health work in one of several health and human services programs. Serves as a liaison between Health and Human Services and the community to facilitate access to services and improve the quality and cultural proficiency of service delivery. Works to improve health equity. Conducts outreach to implement programs in the community that promote, maintain, and improve individual and community health; performs related work as assigned.
Please Note: This is a limited appointment position funded through the Health Disparities grant and is expected to end no later than May 30, 2024.
(Illustrative Only)
Employs community building and organizing techniques to engage key internal and community stakeholders around health issues and health equity, including grassroots community-based organizations, health centers, schools, community leaders, and community members- Identifies or contacts members of vulnerable populations
- Interprets, translates, or provides cultural mediation related to health services or information for community members
- Provides feedback to Health and Human Services programs regarding improving service accessibility or acceptability
- Refers community members to needed health and social services or other identified needs; assists community members in navigating systems of care
- Provides health education or otherwise disseminates medical, behavioral, or dental health information to school groups, community groups, or targeted (identified/prioritized) families or individuals, in a manner consistent with cultural norms
- Collects information from individuals about the general health of community members
- Identifies the particular health care needs of individuals in a community or target area
- Maintains updated client records with plans, notes, appropriate forms, or related information
- Advocates for individuals or community health needs with government agencies or health services providers
- Attends community meetings or health fairs to understand community issues, build relationships with community members, and provides resources to care and services
- Contacts clients in person, by phone, or in writing to ensure they have completed required or recommended actions
- Distributes flyers, brochures, or other informational or educational documents to inform members of a vulnerable community
- Performs related duties as assigned
MINIMUM QUALIFICATIONS:
Two years of experience in a directly related role serving a community-based or vulnerable populations; OR
Associate degree in a related field and one year of experience in a directly related role serving a community-based or vulnerable populations; OR
Bachelor's degree in a related field; OR
Any equivalent combination of education, training and experience which demonstrates the ability to perform the duties of the position.
ADDITIONAL REQUIREMENTS:
Must obtain an Arizona driver's license by date of hire and maintain it throughout employment. Final job offer will be contingent upon a satisfactory 5-year Arizona Motor Vehicle Report. Fingerprint clearance may be required.
The ideal candidate will be very familiar with HHS program offerings out of the HHS Flagstaff office, will be embedded in the community, and will have a passion for resource navigation.
PREFFERED QUALIFICATIONS:
Experience in working with diverse and vulnerable populations with a strong understanding of multicultural issues; certification as a Community Health Worker; certification as an Interpreter/Translator; bilingual; ability to speak, read and write clearly and concisely in English and Spanish, or English and Navajo, conveying complex or technical information in a manner that others can understand.
This position is safety sensitive.
This position is non-exempt from overtime.
Working knowledge of:
- Programs and services provided by governmental and non-governmental organizations that work to improve the health of the community
- Knowledge of basic public health issues, methods, and principles
- Social skills demonstrative of empathy and support
- Social determinants of health and engaging vulnerable populations
- Helping others improve their health status and quality of life
- Business English, spelling and arithmetic, punctuation, and grammar
- Office practices and procedures
Skill in:
- Interpersonal skills, community building, and conflict mediation
- Utilizing Microsoft Office applications and web-based technologies
- Successfully manage competing demands
- Deal impartially with individuals of various socioeconomic, ethnic, and cultural backgrounds
- Work within a team environment and work collaboratively to accomplish common goals and objectives
- Perform duties with demonstrated ability to work independently in rapidly changing environments
- Work safely and support the culture of workplace safety
- Establish and maintain effective working relationships with employees, other agencies, and the public
- Follow written and verbal instructions
- Communicate effectively verbally and in writing
AmeriCorps, Peace Corps and other national service alumni are encouraged to apply.
Employee Benefits
Coconino County offers a comprehensive employee benefits
package to regular employees working 30 or more hours per week that includes:
(Regular Part Time employees receive some benefits on a pro-rated basis. Temporary and Seasonal employees do not receive benefits. Elected officials are not eligible for vacation and sick leave.)
- Vacation/Annual Leave
- Sick Leave
- 10 Holidays Per Year
- Health Care Insurance
- Dental Plan
- Vision Plan
- Group Life Insurance
- Pre-Tax Deduction Plan
- Sick Leave Conversion Plan
- Personal Day Purchase Program
- Vacation Sell Back Program
- Tuition Reimbursement Program
- Wellness Program
- Long-Term Disability
- Arizona State Retirement System
- Employee Assistance Program
- On-going Training Opportunities
- Free bus transportation/ EcoPass bus pass
Elective Coverage
- Dependent Medical, Dental, and Vision
- Supplemental Life (for employees & dependents)
- Flexible Spending Account
- Health Savings Account
- Tax-deferred investment program
- Accidental and Disability Insurance
- Short Term Disability
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