Job description

FRONT DESK RECEPTIONIST

JOB DESCRIPTION

The Front Desk is responsible for helping the Camp Director in the daily operations of The Camp, with a focus on membership sales, client retention, customer service, staff management, and the overall profitability of the location. The Front Desk is also responsible for maintaining effective working relationships with staff and members, while maintaining a fun and positive environment that clients will love and enjoy.

Essential Duties and Responsibilities

• Professionally present company programs & products to guests & prospects
• Assist Camp Director and/or Assistant Camp Director with membership sales & enrollment
• Set daily appointments & conduct follow ups with clients, prospects and leads
• Monitor inquiries & entries into company system such as Mind Body & Gym Sales
• Maintain high membership & merchandise sales and convert leads to clients
• Meet sales quotas
• Monitor sales reports
• Complete administrative work consistently & accurately
• Assist & direct guests and members with high energy & enthusiasm
• Handle member service issues in a polite & timely manner
• Responsible for delivering The Camp service promise; contribute to running a clean, friendly and well-maintained location, and executing the team member basics of being on time and complying with the dress code
• Maintain positive relationships & good rapport with members & staff
• Other duties as assigned

Core Competencies

• Adaptability/Flexibility – Adapts to change, is open to new ideas, willingly takes on new responsibilities, handles pressure, and adjusts plans to meet department/business needs.
• Communication – Communicates well both verbally and in writing. Creates accurate and punctual reports, demonstrates good listening skills. Demonstrates behavior that is welcoming, friendly, open and approachable.
• Decision Making/Judgment – Recognizes problems and responds appropriately. Systematically gathers information, sorts through complex issues and seeks input from others. Addresses root cause of issues and makes timely decisions. Ability to makes difficult decisions. Communicates decisions to all appropriate personnel/departments/business enterprises.
• Dependability – Meets commitments, deadlines, and works independently. Completes all assignments or job tasks without management follow-up and accepts accountability for results.
• Initiative/Leadership – Independently identifies problems and takes independent action to successfully resolve issues. Willingly seeks out new or additional responsibilities. Acts on opportunities to improve overall operations. Generates new ideas.
• Job Knowledge – Demonstrates the necessary management, administrative, professional and/or technical skills to meet or exceed position expectations. Uses common sense approach to completing tasks and meeting deadlines. Keeps job knowledge current, is in command of all critical issues that develop day-to-day on the job. Seeks to increase job knowledge and value organization.
• Personal Organization – Keeps information organized and accessible. Maintains a clean and functional work space. Works systemically and effectively while managing time will and ensures all critical commitments are addressed.
• Critical Thinking (Problem Solving) – Breaks down problems into smaller components, understanding and underlying issues. Ability to simplify and process complex issues, and understand the difference between critical details and unimportant facts. Focuses attention on the primary source or cause of a problem. Demonstrates the ability to identify and successfully resolve issues before they become significant problems.
• Results Focus/Teamwork – Targets and achieves results by setting challenging goals, prioritizing tasks and overcoming obstacles. Accepts accountability for results achieved and sets team standards and responsibilities. Provides direction, leadership and motivation
• Customer Service – Ability to handle internal/external customer questions, concerns and complaints effectively and communicates positively. Consistently maintains a pleasant, approachable, and professional image.

Daily Operations Schedule/Checklist

Upon arrival

• Prepare computer for client check-ins
• Facility walk-thru (safety & cleanliness)
• Check equipment is safe for use

Administrative

• Respond & follow up on emails, calls, voicemails & social media inquiries
• Schedule appointments (10 appointments per day)
• Meet with appointments; conduct group orientations or one-on-one’s & close sales
• Prepare for weigh-ins (Monday)
• Read & be familiar with all Camp communications policy and procedures
• Ensure required forms are available, and completed and processed properly
• Inventory, Front Desk supplies including first aid kits, and report to Camp Director when supplies are low
• Data Entry
• Facility walk thru (opening or closing)

Customer Service/Sales

• Make class announcements (as needed)
• Promote merchandise & supplements and make sales
• Membership sign-ups/enrollment
• Greet all clients before & after class and be friendly at all times
• Interact with clients before & after class
• Be available for client’s questions, comments or concerns
• Build rapport with clients & staff
• Post status & photos on Facebook
• Handle member service issues to include: new membership enrollment, change of address, and questions regarding billing and payments, etc.
• Record member concerns and report them to the Camp Director/Assistant Camp Director

Job Type: Part-time

Pay: $14.00 - $15.00 per hour

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Night shift
• Weekend availability

Work Location: One location

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