Job Description – Executive Housekeeper

Position: Housekeeping Manager

Reports to: Operations Manager/ General Manager

Requirements:

• High School diploma or higher-level education.
• 3 years of housekeeping experience with a minimum of 1 year as an Executive Housekeeper.
• Previous Marriott experience is highly preferred
• Verifiable record improving guest service and satisfaction.
• Excellent communication skills, conflict resolution skills
• Knowledge of computers
• Must be well-groomed with professional appearance
• Must be able to demonstrate a high level of integrity, take ownership of personal and team actions, promote collaborating, nurture a positive professional work environment and adhere to Avalon’s Standard Operating

General Responsibilities

• 
  Directly supervise all laundry and housekeeping personnel and ensure proper completion of all housekeeping and laundry duties.
• Direct and coordinate all the cleaning and activities of the Hotel’s facilities, including routine and deep cleaning of guest rooms, public areas, back of the house, and laundry operations.
• Ensure the proper appearance of the Hotel from the entrance of the hotel to the back of the house.
• Act as the Manager on Duty (MOD) when scheduled as such by the General Manager.

Primary Functions

Scheduling

• • Schedule all housekeeping and laundry according to the occupancy and needs of the hotel.
  • Track and Maintain labor hours and labor standards for all housekeeping and laundry

Staff daily.

Profit

• • Effectively control and manage all housekeeping and laundry operational expenses. This includes labor, overtimes, supplies, etc: Seek and implement cost saving strategies. Monitor and control daily costs per occupied rooms. (CPOR) for all housekeeping activities.

Quality

• • Facilities: Ensure that the hotel meets/ exceeds Avalon and Brand quality standards.
  • Guest Service: Ensure that the hotel meets/ exceeds Avalon and Brand standards for guest satisfaction.

Leadership

• • Leading: Motivate, coach and train laundry and housekeeping team members, set goals and hold team members accountable, and provide feedback, rewards, and recognition.
  • Work ethic: Demonstrate a high level of integrity, take ownership of personal and team actions, communicate effectively, promote collaboration, nurture a positive and professional work environment, and adhere to Avalon’s Standard Operating Procedure.

Specific Responsibilities:

• 
  Send a daily end-of-the-day activity and accomplishment e-mail to the General Manager and a copy to the Avalon’s Operations Manager.
• Understand and be able to use the property management system.
• Have a good understanding of all of hotel operating procedures.
• Enforce all existing and new policies and procedures with the housekeeping and laundry staff.
• Maintain proper staffing in all areas of responsibility.
• Prepare and post the housekeeping and laundry staff work schedules in a timely fashion.
• Conduct regular performance reviews of staff.
• Read front office communications logs on a daily basis.
• Monitor appearance of all housekeeping and laundry staff, to ensure they are following company uniform policy.
• Conduct weekly departmental meetings, and individual meetings as needed.
• Supervise delegated responsibilities as needed and follow up.
• Exhibit good leadership skills.
• Conduct an inventory of all housekeeping and laundry supplies on the last day of each accounting period.
• Order, check and maintain housekeeping and laundry supplies at par level.
• Inform the General Manager or Assistant General Manager of any unique situations, or unusual developments in the housekeeping or laundry area of operations.
• Handle guest complaints effectively.
• Be willing and able to work any shift and fill in when other employees are not able to work their scheduled shift.
• Complete weekly schedule for housekeeping and laundry staff as per standard operating procedures.
• Understand the chart of accounts in order to code the invoices for housekeeping and laundry.
• Be knowledgeable of room types and standards for supplies.
• Promote goodwill by being courteous, friendly and helpful to guests, managers, and all other associates
• Related duties as assigned by the General Manager or Assistant General Manager.

Optimum Attributes:

• 
  Excellent communication skills
• Well-groomed with professional appearance
• Willing to take responsibility and accountability
• Willing to work varied hours when needed or required
• Consistent and congruent
• Pleasant personality
• Motivator

• Performance shall always be measured based upon all of the below:
  • Exceeding Customer Expectations
  • Communication with Others and other Departments
  • Demonstration of Team Spirit and Cooperation
  • Professionalism and Integrity
  • Ability to Problem Solve
  • Time Management and Organizational skills
  • Attention to Detail
  • Demonstration of functional excellence on Property Management System
  • Commitment to quality
  • Follows directions, policies and procedures
  • Overall work ethic

Working Conditions

• 
  Must be willing and able to work any shift and fill in when other employees are not able to work their scheduled shift.
• Must be able to work with challenging clients / employees
• Must be able to respond to emergencies 24/7

Physical Requirements

Flow of work and character of duties involve the coordination of manual dexterity and normal and visual attention. This job requires ability to perform the following: carrying or lifting items weighing up to 50 pounds and pushing and/or pulling approximately 200 pounds, frequently standing up and moving about the facility, frequently handling objects and equipment to maintain the facility, frequently bending, stooping and kneeling.

Direct Reports

• 
  Room Attendants
• General Maintenance Engineers