Job description
As a Dispatcher and Customer Service Rep within the Pinch Flatbed team, you will have the opportunity to be part of a top tier Logistics Company. Your strong work ethic and firm sense of commitment will determine your success and growth within the company. Pinch believes in reinvesting back into their employees and setting a high standard to maintain a team atmosphere. Pinch has serviced oil field business for over 35 years. We are committed and constantly focused on providing the highest level of service and reliability, time after time. Make the choice now to be a part of a leading transportation company that believes in its employees and constant growth of every individual.
Responsibilities:
- Capable to resolve trouble issues within your operation.
- Managing a fleet of local drivers
- Managing the freight chain from customers request to delivery in an efficient and cost effective manner.
- Working with our regional managers to ensure the best timely customer service is given to our customers.
- Taking orders from customers via email and phone, negotiating competitive rates, providing proper documentation and ensuring delivery schedules within an expedited time-frame.
- Following up to ensure deliveries are on schedule according to the plans.
- Expediting as necessary to ensure customers transportation requirements are taken care of.
- Determining the best way to ship, negotiating rates and providing all the necessary documentation.
- Strong knowledge of piecing together cargo on a flatbed trailer, setting up permits and equipment necessary to haul the customer’s cargo.
- Managing the companies trucking software program to ensure it is kept up in real time.
- Loading and unloading freight with forklift
- Working with Pinch drivers to ensure they follow company and DOT safety rules
Benefits:
- Major Medical Insurance
- Dental and Vision Insurance
- Long term disability insurance
- Matching 401k Program
- Off Major Holidays
- Paid Time-Off
Requirements:
- High school diploma or equivalent with 3 years full-time work experience; college degree preferred
- 1 plus years + Transportation Dispatch experience
- Ability to deal with a sporadic fast-paced environment
- Excellent multitasking and prioritization skills
- Strong work ethic, solid negotiation and conflict-management skills
- Above average email management, computer and typing skills
- Prior customer service skills
Job Type: Full-time
Pay: $21.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 10 hour shift
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Midland, TX 79706: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Dispatching: 1 year (Preferred)
- Trucking/Transportation: 1 year (Preferred)
License/Certification:
- Driver's License (Preferred)
Work Location: One location
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