DAY-TO-DAY:

• Responsible for achieving annual renewal targets
• Leads service team through the cyclical nature of the business with excellent communication, leadership and development
• Collaborate with ticket leadership team to achieve annual ticket department revenue goal
• Foster relationships with season ticket holders and continue to modernize customer behavior to create a seamless experience
• Collaborate with leadership team to redefine what service delivery looks like and feels like property-wide
• Develop service staff to ensure a high level of customer service while maintaining a consultative approach with our season ticket holder demographic
• Work with service team to develop strategies to increase share of wallet
• Partner with team members to ensure season ticket holder retention programs and events are on-point and fully leveraged
• Work with internal team to identify what data is necessary to amplify our service delivery and work with team to acquire and utilize
• Create and monitor effective service behavior metrics to help drive the business and achieve business results
• Thorough knowledge of CRM and ticketing system and adherence to internal protocol for usage
• Manage escalated customer issues and complaints that escalate beyond service manager
• Work with Marketing , Ticket Operations, Business Analytics and other key relationships to build strategies and plans to create exceptional guest experiences
• Play integral role in the development of the annual renewal marketing plan including communication objective, key strategies and execution of tactics

• 5-7 Years Marketing, Sales, and/or Service Experience in short lifecycle sales process
• 3-5 years of direct leadership experience where coaching and performance is emphasized
• Ability to work well in a collaborative, fast -paced environment
• Ability to communicate effectively internally and externally
• Previous experience in sports or entertainment preferred
• Ability to work on nights and weekends during the season and special events
• Ability to maintain current and reliable knowledge of the industry and marketplace

The Portland Trail Blazers at the Rose Quarter embraces diversity and inclusion. We celebrate individual expression and uniqueness on our campus. We do not tolerate harassment or discrimination. We are committed to hiring individuals that reflect the community we serve without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, disability, genetic information, or other legally protected characteristics. We are an equal opportunity employer.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

PERKS:

We invest in our employees inside and outside of work. Our benefits package for full-time teammates includes:

• Competitive Healthcare Coverage
• Retirement Plan
• Paid Maternal & Parental Leave
• Flexible Time Off (3 weeks + 11 holidays)
• Wellness Perks
• Tuition Reimbursement
• Free Parking + Discounted Mass Transit Passes
• Discounted & Complimentary Tickets
• Ongoing Learning & Development