Position Title: Homeless Guest Services Director

Reports To: COO

Department: Homeless Guest Services

Status: Full-time, Exempt

The Role:

• Provide leadership and guidance for the Homeless Guest Services Program of the Santa Barbara Rescue Mission (SBRM) in concert with the leadership of the COO and President.
• Engage, train, and empower a team of staff and volunteers to run the shelter operations.
• Strategize and plan for the future of the Homeless Guest Services Team considering the organization’s goals.
• Evaluate program initiatives using measurable data and make adjustments based on desired outcomes.
• Build collaborative partnerships with outside organizations as a representative of SBRM’s programs for people experiencing homelessness.

Onboarding Snapshot:

Within 1 month you will...

• Build trust with our homeless guests.
• Be familiar with SBRM’s 3-year strategic plan.
• Build good rapport within the organization.
• Understand program operations.
• Meet community partners.
• Build trust with direct reports.
• Understand the organization’s tech stack and program database.

Within 3 months you will....

• Contribute to strategic planning sessions.
• Collaborate with the COO and President about the vision for homeless programs.
• Learn the organization’s culture.
• Collaborate with community partners about homelessness in our community.
• Mentor, coach, and provide additional training to Homeless Guest Services team.

Within 6 months you will...

• Further develop and direct Homeless Guest Services programs and initiatives.
• Communication the vision for the future with direct reports, leadership, and the Board.
• Pilot new programs or opportunities.
• Work closely with community partners to ensure that those experiencing homelessness in our community have access to the resources they need to stabilize and thrive.

Team Snapshot:

• Your department consists of 1 team manager, 2 case managers, and 3 emergency shelter staff.
• The leadership team consists of the President, COO, Men’s Program Director, Women’s Program Director, and Communications Director
• You will work alongside the Administration, Men’s Program, and Women’s Program teams.

Skills:

• Leadership: Influence, inspire, guide, and direct programs and people towards a defined vision or goal.
• Direct Care: Provide compassionate care to vulnerable individuals.
• Empathy: Maintain an awareness, understanding of, and sensitivity to the experience and feelings of others, with an instinct to learn rather than judge.
• Build Collaborative Relationships: Develop and strengthen strategic partnerships with others inside and outside the organization.
• Vision: Envision the future by imaging exciting and ennobling possibilities.
• Influence: Enlist others in a common vision by appealing to shared aspirations.
• Responsibility: Accountable for time, assets, commitments, and work, building personal credibility through consistency.
• Decisiveness: Make difficult decisions in a timely manner.
• Adaptability: Adjust style and approach according to a changing environment.
• Strategic Thinking: Consider and analyze various points of view and pieces of data to form a perspective appropriate to a particular context.
• Integrity: Honest with strong moral principles; actions are based on values.
• Problem Solving: Identify and/or anticipate a problem, analyze the situation, find a range of solutions, and when appropriate, decide on and implement a course of action.

Compensation and Benefits:

• $65,000 - $90,000 annually. The salary range posted reflects the minimum and maximum target for new hire salaries for this role.

• Company sponsored retirement plan with a 4% match.
• 15 vacation days, 12 holidays, and paid sick time.
• Employer sponsored health benefits (100% of employee premium and 30% of dependent premiums).

Desired Qualifications:

• Bachelor’s Degree or equivalent experience and training. Master’s Degree in relevant field preferred.
• Background experience in social work, counseling, homeless services, rehabilitation, drug and alcohol recovery, or mental health treatment.
• Proven record of enabling others to act and do their best work.
• Experience in strategic planning and launching new programs.
• This position requires a variety of hours in which evening and weekend work will be involved.
• Experienced leader.