Founded in 1948, Norco is headquartered in Boise, Idaho and has more than 70 branches in Idaho, Montana, Oregon, Nevada, Washington, Utah and Wyoming. As a family and employee owned company we operate the nation's largest independent gas manufacturer/distributor of welding, safety, medical equipment and supplies. Norco is proud to be among the thousands of privately-owned businesses nationwide that offer their employees a meaningful stake in the business through employee stock ownership (ESOP).

At Norco we share a common mission: "Serving You Better." Treating customers, suppliers and each other with respect and dignity is our top priority. We work hard every day to serve others and create rich lives for our employees, their families, and the communities where we work and live.

Norco, Inc. is currently offering a signing bonus of $1,500.00 for this position. Details of the signing bonus can be discussed during the interview. (Applies to full-time direct new hires only)

The Central Support Teams Director is responsible for management and oversight of the Central Support Department. Central Support Department(s) consists of focused areas that support branch locations such as the Central Resupply Team, Central Phone Team and Central PreQual team. The role is responsible for ensuring both quantity and quality variables are meeting expectations for each team as well as personnel and staffing needs are addressed.

The primary role of each Employee Owner is to serve, grow, enhance, and protect Norco business. All Norco Employee Owners have a stake in the performance of the company and stand to benefit directly from the company’s growth and profitability. Every Employee Owner is expected to be punctual, efficient, ethical, and professional in conduct and dress and to work as part of a team with a positive attitude with respect for coworkers and customers.

The following essential duties may be carried out with or without reasonable accommodation:

• Oversight and supervision of the team managers/leads of the central departments.
• Plans, implements, and documents staff meetings and education programs to ensure customer service expectations are met.
• Monitor and drive towards goals and metrics related to each department’s output i.e., response time for incoming calls in PreQual, Answer volume in Phone Team.
• Evaluates documents and rectifies all safety hazards in and around the office
• Supports Team leaders with Hiring, discipline, and termination of staff, as needed
• Ensure staff follow HIPAA regulations to protect patient PHI
• May support coordination of staffing schedules, track employee attendance, punctuality, and vacation time
• Assist team managers/leads with performance evaluations and wage reviews
• Responsible to train leaders on the team to verify Norco is in a position to be paid by insurance prior to sending supplies to customer. This would include but not limited to verifying authorization and current Rx is on file.
• Final tier to communicate and resolve problems with patients, departments, branches and insurers
• Communicate and enforce all company policies, procedures, and safety rules
• Lead, train, develop, and motivate department leaders
• Prioritize tasks to ensure timely completion
• Directs, coaches, and sets priorities
• Prioritize and delegate job tasks to staff to ensure timely completion in alignment with strategic objectives of the Medical Business Segment
• Demonstrate in-depth knowledge of products, product availability, and insurance allowable
• Efficiently assess customer needs for product or services
• Process customer orders accurately into TIMS
• Follow safe work practices in performance of all duties and follow the company’s safety policies daily
• Perform other tasks as assigned or needed
• Stay informed of and adhere to company policies and procedures

Education or Experience Required:

• High school graduate or equivalent
• 3 years leadership experience
• Medical background experience is a plus

Knowledge, Skills and Abilities:

• Ability to effectively supervise and manage personnel
• Strong organizational and problem-solving skills
• Great training skills
• Detail oriented
• Ability to perform multiple tasks
• Excellent customer service skills
• Excellent verbal communication skills, especially over the telephone
• Ability to work with diverse clientele
• Accurately enter data into computer and acquire a working knowledge of any software applications applicable to the position

Norco offers a competitive compensation/benefit package, including:

• Employee Stock Ownership Plan (ESOP)
• Health, Vision and Dental Insurance
• Health Savings Account (HSA)
• Medical and Dependent Care Flex Accounts (FSA)
• Life Insurance provided at no cost to employee by Norco through United Heritage
• Supplemental Accident, Disease, and Life Insurance through Colonial Life Insurance
• Employee Tuition Reimbursement
• 401(k) with Employer Matching
• Wellness Program
• Employee Discount on products sold by Norco

Norco, Inc is an Equal Opportunity/Affirmative Action Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Norco, Inc is a Drug-Free workplace.