Job description
Why CompuCom? (Overview):
CompuCom enables our clients to focus on what matters most – their customers and their businesses. To do so, we employ a customer-centric, hard-working, and talented group of people. Join the team today by applying to the following role: Desktop Technician. What We Need & What You'll Do (Responsibilities):
Benefits:
CompuCom Systems, Inc. provides end-to-end managed services, technology and consulting to enable the digital workplace for enterprise, midsize and small businesses. CompuCom delights with individual experiences, drives workplace collaboration and productivity, and delivers operational performance and efficiency.
CompuCom enables our clients to focus on what matters most – their customers and their businesses. To do so, we employ a customer-centric, hard-working, and talented group of people. Join the team today by applying to the following role: Desktop Technician.
- Ability to multitask and stay calm under pressure, dealing with ongoing problems and deadlines.
- Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals.
- Ability to troubleshoot BSOD
- Documents, maintains, upgrades, or replaces hardware and software systems.
- Trains employees, identifies, analyzes, and repairs product failures.
- Requires at least 2 years of experience in the field or in a related area.
- Expert with a variety of the field's concepts, practices, and procedures.
- Performs a variety of complicated tasks.
- A+ Certification Required.
- Windows OS knowledge (Windows 7, Windows 8.x and Windows 10)
- Microsoft Office 2007 to 2016 and Office 365
- Software performance troubleshooting.
- Familiar with Apple MAC OS
- Able to support Outlook client – send/receive email issues
- Able to troubleshoot VPNs
- Support mobile users for network access, email support, and troubleshooting
- Able to use image processes to configure clients' desktops and laptops
- Active Directory knowledge
- Desktop and Laptop hardware knowledge
- Driver Updates/driver issue diagnosis
- Understanding of the Windows 10 Boot process
- Command Line Tolls for diagnosing connectivity issues
- Event Log diagnosis
- Printer hardware knowledge
- Able to use remote tools such as RDP, Team Viewer, Windows Assist, LogMeIn Rescue
- Excellent customer service skills
- A wide degree of creativity and latitude is expected.
- Mobile Device Management
- Able to use Remedy or ServiceNow or similar ticketing system
Compensation - $22/hr - $25/hr
Benefits:
Health Insurance ( Medical, Dental, Vision)
Basic Life/AD&D
Employee Assistance Program
Flu Shot
Paid Holidays
Paid Time Off
401(k)
FSA/HSA Pre-Tax Benefits
Discounts
Life/Disability Plans
Equal Employment Opportunity:
CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.
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