Job description

Deskside Support Technician

Location: Doral, Florida 33172

Remote Support: No

Travel Required: Less than 10%

A Deskside Support Technician will be required to work on-site and assist with hardware installations, software upgrades, systems integrations, and basic IT related issues. Responding to dispatched assignments usually involving the installation, repair or maintenance of computer hardware and peripherals at the customer’s office or desk location. This self-motivated candidate will follow defined policies and procedures, work on routine assignments, identify, test and repair system hardware.

· Installs, modifies, and repairs computer hardware and software using remote access tools

· Provides end-user software and hardware troubleshooting

· Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions

· Assists in the administration of e-mail, Microsoft office, etc.

· Provides remote support access through desktop mirroring and other remote access applications for worldwide sites

· Maintains current knowledge of relevant technology as assigned

EDUCATION AND EXPERIENCE:

· AA degree (or equivalent combination of experience, training and education)

· 3+ years of experience.

REQUIRED CERTIFICATIONS:

· IAT Level II Compliant Certification

· MD-100 Certification

Job Type: Full-time

Pay: $65,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Doral, FL 33172: Reliably commute or planning to relocate before starting work (Required)

Education:

• Associate (Required)

Experience:

• Help desk: 3 years (Required)

License/Certification:

• IAT Level II Compliant Certification (Security+, CASP, etc.) (Required)

Work Location: One location

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