Job Summary: (This role is part-time)

Job Duties and Responsibilities:

• Directly support and complete all scheduled data center MACs (Moves/Adds/Changes)
• Hardware installation MACs, including device labeling, power connectivity and network cable connectivity
• Complete hardware support work orders involving: hardware and cabling MACs, certification, troubleshooting and break-fix
• Asset management, auditing and daily work log/ticket tracking
• Provide smart-hands assistance as required for multiple customers at various sites within specified SLA response times (on-call duties may apply)
• Maintain a safe and secure operating environment within the data center and report any violations to their immediate supervisor
• Detailed and thorough documentation and record keeping
• Maintain site security protocols, badging requirements and data protection procedures
• Ensure all media storage devices (Hard drives, thumb drives, CD/DVD’s, etc.) are properly logged, secured and documented to ensure compliance with retention practices
• Strong working knowledge with server and network hardware/components, copper and fiber infrastructure installation and testing, data center productivity and support tools, applications and software (Windows, Linux, SSH, RDP, Putty, etc.), and data center infrastructure management (DCIM) related tools
• Coordinate equipment/material receiving, shipping and RMA processing support as/when required
• Provide vendor and security escorts as needed
• Provide general cleaning on raised floor, cabinet/rack exterior surfaces, work benches and other areas as needed on a regular basis
• Support standard and emergency operating procedures for data center.
• Provide status reporting regarding Data Center service availability, performance, capacity utilization as required
• Daily error log reporting and physical DC inspections for general health, power, cooling, hazards, etc.
• Coordinates equipment installation and delivery schedules in accordance with set project plans
• On-Call duties as needed

Physical and Mental Requirements:

• Must be self-motivated, detail oriented, positive in approach, professional and help create, develop and implement project process improvement(s)
• Must promote the company culture and mission to all employees, vendors, clients and business partners
• 2+ years working in data centers, operations or related technical field
• General knowledge of server/network equipment and software support configurations
• Basic understanding of AC/DC power principles, data center power distribution and data center best practices
• Strong aptitude for independent working environment and high productivity rate
• Must be able to act as the company liaison for interface with customer representative(s)
• Must possess proven problem solving skills, critical thinking skills and the ability to effectively read, write and give oral presentation(s)
• Must be able to work at heights, off of a ladder and in confined spaces, lift up to 50 pounds and move up to 75 pounds
• Must be able to see and distinguish different colors, read small print and hear and recognize audible signals such as dial tones
• Excellent communication and customer relationship skills

Education, Certification, License, and Skill Requirements:

• Must possess at least a High School diploma or GED equivalency
• (2) years minimum of data center experience
• Any server, OS, Network or data center certifications are a plus
• Must be proficient with Microsoft Office (Word, Excel)
• Must meet Company minimum driving standards