Req ID: 237598

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Data Center Operations Tech to join our team in quincy, Washington (US-WA), United States (US).

Job Responsibilities:

The DC Operations IT Hardware team is responsible for network cable installations and removals, equipment installations & removals, smart hands hardware break/fix support and network cabling diagnostics.

*This role is for a senior technician on an onsite team working 12 hours shift. This is a physical hands on technical job and thus requires the ability to bend, crawl, stand, climb. Must be able lift and carry devices up to 50 lbs.

The candidate will be responsible for:

• Management of work order queue
• Assigning technicians and scheduling shift activity
• Training and mentoring technicians
• Communicating with peer lead technician from other shifts for operational handoffs
• Day to day delivery of all move, add change (MAC) requests including hardware installs and network cabling
• Completing hardware break/fix tickets such as troubleshooting hardware and connectivity issues and replacement of hardware components
• Checking supplies in and out from inventory management system
• Keeping inventory current & accurate using DC Portal
• Maintaining work area in a safe and orderly manner. Tools and supplies are properly put away after every shift.
• Providing data center escorts as requested
• Performing QA checks on work orders
• Performing backup tape operations and amber light tours
  

Basic Qualifications:

• Minimum 2 years experience installing rack mount devices
• Minimum 2 years OS installation (Windows & Linux) experience
• Minimum 2 years Device configuration experience
• Minimum 2 years Server hardware repair and troubleshooting
• Minimum 2 years Experience installing and removing fiber/copper patch cabling
• Minimum 2 years Proficiency connecting to device consoles using KVM, serial, ssh, & telnet)
• Minimum 2 years Experience testing cabling with test equipment
• Minimum 2 years Proficiency troubleshooting connectivity issues including network, physical cabling, and device configuration
• Minimum 2 years Knowledge of cabling standards
• Minimum 2 years Experience using a DCIM tool
• Minimum 2 years Proficiency using Office 365 applications including Word & Excel
  

Must be of physical condition to support this physically demanding position including routine walking, climbing ladders, bending, stooping, reaching, crawling, climbing stairs and able to lift 50 lbs

Desired Skills:

• Experience teaching technical skills in small group settings
• A+ certification
• Network + certification
• First-aid/CPR skills a plus
• OSHA 10 certified a plus
  

Minimum Educational Requirements:

• HS Diploma or GED with at least one of the following
  • 3-5 years IT Experience
  • 2 year IT certificate program
  • 2 year associates degree

#INDICS

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.