Job description
FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. with some of the best and brightest people in the business! Partner with the best in the heavy-duty industry and apply today!
Essential Tasks
- Be the voice of the Customer Support Center (CSC) by handling all calls to CSC’s general sales line, confidently address issues and providing customer’s exceptional service.
- Develop customer relationships by provide the prompt action to all calls, including writing orders, providing order tracking information, answering questions and addressing concerns regarding past and future orders.
- Recommend solutions based on customers’ needs and interests.
- Cross-reference and confirm customer documentation, using both internal and external sources
- Build cross-reference files in ERP database to reduce line failure rates on digital orders through order management system.
- Identify and correct price discrepancies and assist in managing customer catalogs
- Assist Digital project team in performing risk assessments/identifying unique ordering habits/potential roadblocks. Collaborate with Credit team and Implementation managers to review and update all customer data
- Collaborate with Credit team and Implementation managers to review and update all customer data
- Assist with user testing as needed prior to project “go live”
Skills
- Active Listening: The ability to ask probing questions, request clarification and paraphrase to show understanding.
- Judgment & Decision making: Use business acumen to adjust priorities and ensure the successful deployment of customer accounts, successful bids and other projects.
- Computer skills: The ability to learn new programs and utilize them to improve performance. Intermediate to advanced knowledge of MS Office and various office machines.
- Communicating: Conveying information to others in an effective manner.
- Active Learning: Understanding the implication of new information for both current and future problem solving and decision-making.
- Project Management: Successfully manage multiple project simultaneously while ensure deadlines are met.
- Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Collaboration: Work with multiple departments to ensure bid’s, projects and other task are actively being worked and completed on time.
- Oral Expression: The ability to communicate information and ideas in speaking so others will understand.
- Written Expression: The ability to communicate to communicate information and ideas presented in writing.
- Oral Comprehension: The ability to understand information and ideas presented through spoken words and sentences.
- Problem Sensitivity: The ability to tell when something is wrong or is likely to go wrong. It does not only involve.
Physical Demands
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Reaching above shoulder heights, below the waist or lifting as required filing documents and storing materials.
- Dexterity of hands and fingers to operate a computer keyboard or mouse, and to handle other computer components.
- Occasional lifting of moderately heavy objects, such as computers and peripherals.
- Sitting for extended periods of time.
- Environmental / Atmospheric Conditions
- The primary environment is characterized by ambient room temperatures, lighting and traditional office equipment found in a typical office environment.
Qualifications
Education/Professional Experience
- Bachelors Degree Required
Experience
- Prior experience in a customer service environment is preferred *Minimum 2 years in customer service environment
- Digital ordering solutions experience preferred – EDI, PDF to electronic order conversion, Punchout, EComm
- Familiarity with a variety of procurement systems preferred - Ariba, Coupa, Mercado
- Intermediate level knowledge of MS Excel, MS Word, MS PowerPoint, MS Access
- Knowledge of AS400 is a plus
FleetPride is the leader in the industry comprised of retail, service, distribution and wholesale divisions.
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