Capitol Bridge Puerto Rico is seeking on-site Customer Service Representatives (Level I) for our Isabela site located at 699 Industrial Avenue, Isabela PR 00662.

We are looking for enthusiastic, experienced CSRs (Level I) to continue to make a positive impact on our customers!

Come join our Team! To prepare you for this endeavor, Capitol Bridge Puerto Rico will offer paid, comprehensive training that will provide you the tools and resources to assist caller(s) with the highest level of service, support, and professionalism. This position is contingent upon project award and contract approval.

Candidate MUST be available to work an eight-hour shift between 10:00a.m.-10:00p.m. and full-time availability Monday thru Saturday.

Excellent Benefits Plan Includes:

• Health Insurance- medical, dental, vision & pharmacy benefits. (Employer contribution included)
• Company sponsored Life Insurance.
• 401K Retirement plan.
• Vacation Leave and Sick Leave dictated by PR Labor Law.
• Employee Assistance Program
• Paid Training
• Paid Holidays

Competitive salary : $13.00 p/h

Responsibilities:

• Using standard call-center technology: telephones, e-mail, and web browsers
• Assisting callers in finishing online applications
• Responding to telephone inquiries within set time parameters
• Reporting problems through an easy online system
• Respond to written and telephone inquiries from claimants and third-party contacts.
• Participate in other activities such as training, attending team meetings, reviews of internal and external communications.
• Adhering to provided schedule and privacy rules set forth by the programs we serve.
• Completing all assigned training as necessary
• Filling out timesheets
• Maintaining up-to-date knowledge of regulations and policies as they apply to the various programs we service
• Perform other duties as assigned by leadership.

Screening Required
You will receive requests for background check and/or drug screen regarding this employment
opportunity.

Reasonable Accommodation

If you require alternative methods of application or screening, you must approach the employer directly
to request this. To perform this job successfully, an individual must be able to perform each essential
duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability
required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.

EEO Statement

Capitol Bridge is an Equal Opportunity Employer. All employment decisions at Capitol Bridge are based
on business needs, job requirements and individual qualifications, without regard to race, color, religion
or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory
disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or
domestic partnership status, past or present military service, family medical history or genetic
information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.