Come join the largest private-sector operator of public transportation in North America - one that cares about its employees, passengers, and their communities.

Why Work for Us?

• $16.00 hourly!
• Paid health benefits!
• Paid time off!
• Holiday pay!
• 401(k)!
• Annual increases based on performance!
• Tuition reimbursement!
• Career advancement opportunities!
• Being appreciated as a valuable member of a great team!

• Receives and answers customer inquirer and requests regarding accounts, rates, lost items, and services offered.
• Follows-up on customer inquiries and research requests and concerns for the appropriate solutions to assure satisfactory completion.
• Monitors, evaluates, and presents solution to potential problem areas.
• Trains, explains tasks, and assists in the solution of problems.
• Resolves customer questions related to orders, takes orders as needed.
• Maintains close liaison with other departments to carry order through to completion.
• Analyzes transactions, corrects records, and adjusts errors.
• Performs all other duties as assigned.

• High school diploma or GED required.
• High school of college courses in computers, English, or business is helpful.
• 2 years customer service or basic office experience required.
• Basic to intermediate computer knowledge/PC experience helpful.
• Proven interpersonal skills dealing with the public required.
• Pleasant telephone voice/manner.
• Strong verbal communication and listening skills required. Must be able to speak English. Bi-lingual speaking skills may be required at some locations.
• Excellent written communications skills a must.
• Ability to interact professionally and friendly with internal customers on all levels and be able to work well with diverse groups.
• Ability to deal patiently and friendly with external customer problems and complaints and remain courteous when faced with difficult or angry customers a must.
• Must be a team player yet able to work well independently.
• Must be able to work on various shifts or flexible work schedules.
• Must be able to handle multiple tasks and work well under pressure.

• 100% of work is accomplished in doors and in air conditioned or well-ventilated facilities.
• Must be able to sit for extended periods of time in front of a computer screen.
• Performs physical activities that require considerable use of the arms, repetitive hand-wrist motion, and legs and moving the whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.
• May be required to lift up to 25 pounds.
• Must be able to travel for company training, meeting or support missions.

About Transdev:

Based near Chicago, Transdev is the largest private-sector operator of multiple modes of transit in North America, including bus, rail, streetcar, paratransit, shuttle services, microtransit, and autonomous mobility. Transdev is committed to being the trusted partner of cities and transit authorities through quality execution and innovations in mobility. Its parent company, Transdev Group, is a leading global operator and integrator of mobility operating in 17 countries and provides passengers every day the freedom to connect to what they care about in their cities.

For more information, please visit our website at www.transdevna.com.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.