Job description

Customer Service Manager

Manage and lead the assigned customer service group, which has the responsibility of responding to and taking a pro-active approach to customer inquiries and requests along with order entry and sales order administration. Acts as primary focal point between the Company and customers with respect to support and service activities. Implements and monitors processes to ensure proactive identification of quality, delivery, and fielded product issues with the objective of achieving 100% customer satisfaction.

Manage team to ensure 24 hour coverage of customer service group, including weekend and holiday shifts.
Maintain systems and procedures that insure an efficient and effective order administration process that is responsive to the customer requirements.
Attend customer meetings concerning service and support activities.
Monitor and coordinate responses to requests from customers to maintain established response time for department.
Coordinate effective communication with sales order entry, program management, engineering, manufacturing, and production control of customer requirements.
Maintain daily reporting within the customer service group and generate status updates as required.
Oversee and helps to maintain and promotes good personal relationships with customers.
Ensure that all duties for responsible employees are carried out in the customer service department.
Responsible for the overall direction, coordination, and evaluation of these employees.
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Interviews, hires and trains employees, coordinates work assignments, conducts performance appraisals, and helps resolve employee and customer issues.
Maintain and coordinate distribution of performance reports that evaluate and measure on time delivery, past due, etc.

Job Requirements
Bachelor's degree, or equivalent, in Business Administration or related field; or equivalent experience.
Minimum 6+ years' experience in Sales or Customer Service in a manufacturing environment, with at least one year managerial experience.
Proficient with MS Project, competent with MS Office programs.
Basic Knowledge of Sales methodologies.
Proven ability to manage complex projects, including customer requests and concerns.
Excellent communication skills, both verbal and written.
Ability to build and maintain effective relationships.
Stronger leadership and organizational skills.
Ability to analyze & summarize information.
Financial acumen.

Preferred Skills:
Experience working with aerospace products.

Does require fluent communication in English language.
Employment Status may be part-time, full-time, or temporary.
Traveling may be required.
Protracted or irregular hours may be required.
Relocation to another Safran facility may be required.

The above declarations are not intended to be an all-inclusive list of duties and responsibilities of the job described, nor are they intended to be such a listing of
the skills and abilities required to do the job, rather, they are intended only to describe the general nature of the job.

Company is an “at-will” employer, which means that employment is at the mutual consent of both the employee and the employer, and may be terminated at will, for any reason, with or without cause at any time during your employment with the Company. No one other than the CEO of the Company can enter into an agreement of employment for a specified period of time or make any agreement or representation contrary to this policy. Further, any such agreement must be in writing and signed by the CEO of the Company.

Company Materials requires a criminal background check and drug screen to be completed and passed for all positions.

This position is an ITAR governed position: **Must be a US Citizen or Permanent Resident to qualify**.

Job Types: Full-time, Contract

Salary: $55,000.00 - $60,000.00 per year

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Marysville, WA 98270: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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