Job description

Our Client, a leader in commercial real estate and facilities/asset management is seeking to add a Receptionist to its team. This role will work ONSITE in Boston, MA and works 1stshift M-F hours – 8am-5:00pm. This is a contract to hire role that pays $23-24 per hour. Upon conversion this role offers increased compensation, an annual bonus plan, and a strong benefit package.

Responsibilities:

Front Desk Operations:

• As a Receptionist/Administrative Assistant, you will play a crucial role in ensuring a professional and welcoming environment for our employees, clients, and visitors.
• Welcome tenants, employees, clients, applicants, and visitors with a warm and friendly demeanor.
• Respond promptly and accurately to inquiries, providing necessary information and assistance.
• Conduct guest registration using badging software and manage guest accommodation.
• Offer directions and information to navigate the building, including nearby amenities and fire exits.
• Issue visitor passes and validate parking.
• Answer telephone calls professionally and transfer them to the appropriate personnel or voicemail.
• Maintain accurate records of service requests and their status.
• Arrange building escorts when necessary.

Personal Services:

• Provide personal services to tenants, employees, and guests, such as arranging recreational, dining, and business activities.
• Assist with transportation and travel arrangements.
• Help with office wayfinding and lobby appearance management.
• Coordinate visitor refreshments and handle gift and package orders.
• Support administrative tasks, including shipping, car detailing, laundry services, and dry cleaning.
• Arrange catering for meetings and events, ensuring equipment readiness.

General Administration:

• Maintain a neat and organized reception/lobby area, conference rooms, and common areas.
• Serve as a point of contact and representative of the Experience team.
• Request building and housekeeping services as needed.
• Perform administrative duties, including mail distribution and package handling.
• Maintain accurate tracking systems for inbound and outbound courier, freight, and mail.
• Follow security procedures for screening inbound deliveries.

Meeting and Event Support:

• Assist with scheduling, stocking, and setting up conference/meeting rooms.
• Coordinate meeting equipment, such as projectors and video/web conferencing tools.
• Arrange catering services and handle related billing processes.

Qualifications:

• High School Diploma or GED required. Bachelor's degree or professional hospitality accreditations preferred.
• Prior customer service experience is required.
• Minimum of 1 year of Front Desk, Concierge, customer service, or related hospitality experience preferred.
• Strong knowledge of the surrounding area and its recreational, hospitality, and business offerings.
• Excellent communication skills, both written and verbal.
• Ability to work independently with effective results and as part of a team.
• Self-starter with a friendly and professional demeanor.
• Reliable, punctual, and available to work a 5-day schedule in the office.
• Proficient with computers and experience using Microsoft Outlook.
• Strong attention to detail, problem-solving skills, and ability to prioritize tasks.
• Intermediate skills with Microsoft Office Suite and handheld mobile technologies.
• Highly adaptable, flexible, and able to handle multiple responsibilities.

Job Type: Full-time

Pay: $23.00 - $24.48 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person

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