Job description
When you join Sallie Mae, you become a champion for all students.
We’re on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big.
Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We’re changing. Because students need a better way.
We’re looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students—and for each other.
This is where diverse backgrounds, beliefs, and perspectives matter. It’s where you’re empowered to bring your authentic self to work.
Feeling your best allows you to do your best. Our benefits take care of the whole you—from physical and mental to financial and professional. You’ll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more.
We’re obsessed with impact and making a real difference. For us, that means putting relationships first, asking “why not?” when tackling challenges, and continuously learning new skills.
Come do more than join something, change something. For students, for future generations, for the future of education.
What You'll Contribute
The Corporate Communications Specialist is a member of Sallie Mae’s dynamic, fast -paced Corporate Communications department. The Corporate Communications Specialist will assist in monitoring and measuring media coverage of the company and industry, and will assist with various corporate communications activities, including internal communications and social media. The Corporate Communications Specialist will also assist in maintaining the company intranet and online newsroom.
What You'll Do
Description
- Internal Communications
- Helps develop editorial calendar for internal communications
- Assist, and at times, leads updating content and design for Sallie Mae intranet
- Helps develop internal events/employee engagement activities including Town Halls
- Helps draft and distribute internal communications
- Builds strong partnerships with internal stakeholders to advance internal communication plans
- Media Monitoring
- Helps produces daily headlines and monthly/quarterly media analysis reports
- Analyzes trends in media coverage and helps coordinate reporting with outside PR agency
- Helps monitor Twitter and LinkedIn; assists in drafting social media content
- Project Management and Other
- Assist in developing content for Salliemae.com
- Supports consumer-focused PR campaigns and research
- Helps coordinate special and/or media events
- Supports crisis-related communications, as needed
- Creates and edits video content and presentations, as needed
- Assists in maintaining processes, policies, and procedures
The above information is intended to describe the general nature and level of work performed by employees assigned to this job; it is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees in this role.
What You Have
Minimum: Indicate minimum education, skills and experience required.
- Bachelor’s degree in communications or related field
- 1-2 years of work experience; preferably in communications or related field
- Superior attention to detail, excellent written and oral communication skills and a positive attitude
- Ability to maintain accuracy and enthusiasm under deadline pressure
- Exceptional and professional customer service to internal and external parties.
- Avid consumer of media in its various forms (newspaper, radio, TV, online, blogs, social)
- Experience with news retrieval services
- Experience with news release distribution services, such as BusinessWire
- Extensive experience in Windows operating systems with advanced knowledge of Word, Excel, PowerPoint and Adobe Acrobat
- Experience creating/analyzing content on Twitter and LinkedIn
- Expertise in using online search tools, such as Google News Alerts
- Knowledge of Associated Press style
- Ability to work independently and use judgment
- Ability to synthesize input from various sources and use judgment to reconcile feedback
- Ability to analyze data and identify trends
- Ability to solve problems and take initiative.
- Follow up and attention to detail critical – particularly as position interacts regularly with company executives and media reporters, and the highest standards of compliance are expected
- Ability to field requests from reporters with a high degree of professionalism and judgment in keeping with the company’s media relations policies and procedures
Core Dimensions
Strategic / tactical / transaction: 100% Transactional
Accountability: Accountable for the completion of assigned tasks and projects.
Judgement: Uses some judgement but supervision required for overall task. Requires regular supervision or instruction.
Influence & Impact: Meets clearly defined demands and influence is limited to entry level staff.
Leading & Managing: Individual contributor and mentor to more junior staff. May develop staff on specific projects.
The Americans with Disabilities Act
The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the “essential functions” of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function.
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Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. Click
Reasonable accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please call (855) 756-2007 and choose option 9. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
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Reasonable accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please call (855) 756-2007 and choose option 9. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
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