Job description

Join our exciting downtown historic luxury boutique hotel and award-winning team! We take pride in offering thoughtfully local amenities such as our modern historic sleeping rooms while delivering an elevated stay experience to our guests. The Tremont House, a lifestyle boutique hotel, is all about curating unique local experiences with a warm and welcoming feel. If you enjoy a fast-paced environment, untypical workdays, and creating memorable experiences while cultivating a clean & detailed guest impression, this job is right for you!

Located in the heart of Galveston’s Strand District, The Tremont House is the foundation of the neighborhood, inspired and influenced by its local surroundings. Guests of the property can expect a strong sense of place, defined by urban activity and authentic materials inspired by the history and creative culture of Galveston.

Located at 2300 Mechanic Street, the hotel offers 135 rooms including 27 suites, an intimate atrium style lobby and a relaxed, open-air rooftop sanctuary that showcases the best views in town. Amenities also include our historic Toujouse Bar, Blum & Co. restaurant, fully equipped fitness center, and Galveston’s only Rooftop bar. The Tremont has just finished a top to bottom transformation and recently joined A Tribute Portfolio by Marriott

This role will provide outstanding Guest Services withinour Sales & Catering TEAM, responsible for the overall success of banquet events and conventions for the hotel. Cultivate and inspire associates to grow their potential with The Tremont House Hotel, by providing leadership, the tools, and resources for their success as well as the opportunities needed to grow as an individual and excel in their hospitality career but do not forget, you are an associate too! and we are here

Job Description

Role and Responsibilities

A Conference Services Manager is primarily responsible for meeting and maintaining guest satisfaction by creating remarkable and effortless experience from when the guest arrives at the conference or meeting space, providing a memorable and distinctive experience that will not be forgotten or mistaken. Provide leadership and empowering the Hotel's TEAMS to strive for excellence and repeat business.

· Provide our guests with the best in service, courtesy, and care by responding promptly to guest requests, assistance, directions, and other amenities or information. Follow up with guests during their visit to ensure overall satisfaction.

· Review and share guest comments and scorecard results with associates to celebrate achievements.

· Foster strong working relationships within the Sales & Catering TEAM and, equally important, with other departments by communicating effectively, both verbally and in writing to provide clear direction, assigning and instructing associates in details of work. Attend and participate in Sales & Catering and hotel management meetings weekly. Share any relevant information with corresponding departments to ensure a successful outcome daily.

· Lead and manage the overall efficient operation of the Conference Services Section within the Sales & Catering Division. Use an effective inspection program of the meeting and catering space, ensuring consistent compliance to Hotel policies and quality standards of service, focusing on optimizing revenue.

- Perform administrative duties relevant to account responsibilities, efficient coordination of any assigned conference or meeting group(s). Document and organize detailed requirements of each function. Coordinate activities of various departments to service accounts, such as directing room service in the creation and delivery of VIP amenities.

- Communicate with sales, guest services, and reservations to coordinate and monitor guest room blocks and special reservation needs. Assign banquet/meeting room(s) setup based on clients' needs, e.g., schoolroom, u-shape. Assist Banquet staff with the setup as needed. Review banquet personnel work to ensure accuracy. Monitor in-house group activity assisting as needed, such as organizing exhibit setup and preparing signage.

- Establish rapport with and entertain meeting planners while promoting hotel facilities and services.

- Advise sales staff as to the ability to accommodate client demands, including phone requirements, fit of available space, and materials such as booths. Assist sales staff in promoting hotels, developing leads, and securing rebooking.

- Plan and conduct pre- and post-convention meetings with clients and respective departments.

- Document/track group activity. Access and input data into a computer system to generate account history reports.

- As needed, assist with interviewing, hiring, and training in the procedures and techniques of the Sales & Catering Division. Training includes detailed instruction on sales & catering procedures and processes, systems, guest, and brand service standards.

- Supervise the adherence to all applicable federal, state, local safety and health regulations and corporate standards.

- Improve service performance by observing associates and making recommendations to the management team of any non-adherence to company standards, policies, and procedures.

- Ensure proper cleanliness, use, repair of Sales & Catering Division areas, equipment, closet/storage areas, monitor inventories throughout the hotel, and purchase procedures. Immediately troubleshoots or reports system failures, non-functioning telephone, computer equipment, etc., to the appropriate department.

- Maintain workplace safety and corporate compliance by taking proactive measures, enforcing Hotel safety standards.

· Assist with reviewing current standards and introducing hotel-wide changes such as those affecting the Sales & Catering Division to ensure the hotel is in compliance. Maintain and review computerized records for budgeting and forecasting department expenses and make decisions based on information to ensure maximum profitability.

· Ensuring guest satisfaction includes the prompt return of lost or items accidentally left behind in our hotels. All associates are responsible for turning in all items found to the hotel's Lost & Found Department immediately.

· Provide instruction and guidance for guest's and associate's safety in fire or other emergencies.

· Report all suspicious persons or activities, hazardous conditions, etc., to Safety/Security Department.

· Other duties as assigned.

Specific Job Knowledge and Skills:

The individual must possess the following knowledge, skills, and abilities and explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation.

· Ability to obtain any government required licenses or certificates.

· Thorough knowledge of hotel operations, sales & catering, event setup, lighting and sound equipment usage, quality assurance programs, hospitality law, and the development of short and long-range planning.

· Knowledge of food and beverage industry, current market trends, and federal, state, and local laws on the hospitality industry, i.e., OSHA, Local Liquor Commission, Department of Health, and Sanitation regulation. Knowledge of chemical cleaning agents, proper labeling and operation of various industrial equipment, and knowledge of Hotel Corporate policies and basic sanitation requirements/controls and applications of relevant chemicals to safeguard our associates, guests, and hotel property.

· Above average mathematical skills to analyze large volume of complex financial information from many sources and credit reports, forecasts projections for relevant department leaders. Basic understanding of complex computerized financial systems and the ability to use manual dexterity to operate all office equipment to meet deadlines, operate 10-key by touch, complete necessary reports, and understand information from the hotel, regional or corporate offices.

• Ability to stand and walk continuously throughout the hotel areas/departments during the shift. Ability to sit for long periods. Ability to lift, grasp, carry and push up to 200 pounds.
• Ability to exercise judgment in evaluating situations and in making sound decisions.

Physical Demands /Work Environment:

The physical demands and work environment characteristics described here represent those that an employee must meet to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Working Conditions:

· Physical Demands:

Exerting up to 10 pounds of force occasionally (occasionally: activity or condition exists up to 1/3 of the time), and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time), to lift, carry, push, or pull, or otherwise move objects, including the human body. Some sedentary office work to complete reports and other computer-related projects. As business demands, ability to perform under the physical and environmental demands as the positions reporting to the Director of Sales & Marketing, see respective job descriptions.

· Environmental Conditions:

Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered "inside" if the worker spends approximately 75 percent or more of the time inside.

Other Expectations:

· Due to the seasonal nature of the hospitality industry, associates may be required to work varying schedules to reflect the hotel's business needs. This includes nights, weekends, and/or holidays. Regular attendance in conformance with the standards is essential to the successful performance of this position. Irregular attendance may be subject to disciplinary action up to and including severing employment.

· To ensure a safe and healthy working environment, all associates are required to comply with health and safety standards, regulations, and procedures and take on the responsibility and wear appropriate Personal Protective Equipment (PPE) as determined by position and duties; training will be provided.

Qualifications:

· High school diploma or GED, 2-years of experience in hotel event management or related professional area preferred, or

· 2-year degree from an accredited university in Hospitality and Hotel Management, Business Administration, or related major, 1-year experience in hotel event management or related professional area; or

· Bachelor's degree from an accredited university in Hospitality and Hotel Management, Business Administration, or related major, 6-months experience in hotel event management or related professional area.

· Alcohol Beverage Servers and Food Handlers Certification required.

· Valid, current driver's license. CPR Certification preferred, Frist Aide training preferred, and AED Certification preferred.

· Given that our guests visit our hotels from all regions of the world, additional/multilingual ability is preferred to provide a personalized experience to our guests.

The Tremont House is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster and its supplements are available using the following links: EEOC is the Law Poster (https://www1.eeoc.gov/employers/poster.cfm) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement (https://www.dol.gov/ofccp/pdf/pay-transp\_formattedESQA508c.pdf)

Job Type: Full-time

Pay: $55,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Weekend availability

Ability to commute/relocate:

• Galveston, TX 77550: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 5 years (Preferred)
• Hospitality: 5 years (Preferred)

Work Location: One location

learninglandscape.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, learninglandscape.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, learninglandscape.com is the ideal place to find your next job.