Client Systems Technical Refresh Specialist
Full Time
Hanscom AFB, MA 01731
Posted
Job description
Overview:
BlueWater Federal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
BlueWater Federal's team supports the mission needs of 66th Air Base Group providing efficient service delivery for critical infrastructure needs and capabilities to include Network, Voice, Server, Storage, Cybersecurity, Sharepoint and Web. BlueWater Team is looking for a Systems Technical Specialist who provides primary user support for IT technical refresh tasks.
Responsibilities:
- Provides primary user support for IT technical refresh tasks, including computer configuration/imaging and user-data transfer between computers as the result of hardware upgrades
- Ensures workstations, peripherals, communications devices, and operating system/application software are properly configured for network operation, are on-line and available to users
- Conducts user-data transfers from physical hardware or over the network
- Complies with ticket procedures, creating tickets immediately when contact is made with the customer, updating tickets immediately after working on the issue, and reviewing the tickets assigned daily
- Comply with all ticket and call center metrics (measured in daily reports)
- May assist customer, performing troubleshooting and repairs over the phone remotely utilizing Dameware or on-site with the customer.
- Using Unit Software License Management procedures, installs and troubleshoots authorized software for customers in a timely manner; ensures all software installed on customer organization systems is appropriately licensed, authorized and recorded in the base software license inventory
- Periodically reviews processes and procedures and client configurations for completeness, effectiveness and compliance with information assurance polices and Defense Information Systems Agency (DISA) Standard Technical Implementation Guides (STIGs)
- Supports expanded/related IT project efforts as directed
- Interfaces with the Client Service Center, Communications Focal Point, Networking, Cyber Security, IT Warehouse team, Asset Management team and organization IT Property Custodians
- Ensures all changes to devices are annotated in Equipment Custodian Asset Management System (ECAM) to include computer names, and electronic hand receipts
- High School Diploma plus 3 years’ experience
- Windows Desktop Operating Systems (Windows 10)
- Working knowledge of Microsoft Active Directory
- Microsoft Office Products (O365/2016) Teams, Skype for Business, Outlook
- Microsoft User State Migration Tool (USMT)
- Computer imaging techniques and processes. Ability to resolve issues quickly and efficiently to comply with metric requirements
- CompTIA A+, and CompTIA Network+ certifications desired
- ITIL certification desired
- Must have and/or be able to obtain CompTIA Security+ Certification
- Must have an active Secret clearance or have the ability to obtain one
At BlueWater Federal Solutions, a Tetra Tech company, health and safety play a vital role in our success. BlueWater’s employees work together to comply with all applicable health & safety practices and protocols, including health orders and regulations related to COVID-19 that are mandated by local, state and federal authorities.
BlueWater Federal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
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