Mental Health America of Los Angeles (MHALA) has been a pioneer in mental health services, advocacy, innovation, and training for nearly a century. As one of the most comprehensive social service agencies in LA County, MHALA provides integrated mental health, physical health, wellness, employment, housing, education and outreach services, with special programs for transition age youth and Veterans.

MHALA works to ensure that its employees are just as cared for as its members. Communication, collaboration, transparency and a healthy work/life balance are core components of the agency culture. Employees are encouraged to engage in self-care and can enjoy a 35-hour workweek.

MHALA fosters diversity at all levels of the organization. The agency promotes a team-oriented culture that offers opportunities for growth. We are proud to offer a competitive salary and full benefits package, including an employee assistance program, and generous paid time off.

Veterans Healthcare Navigator

35 hours per week/$25.00 - $28.00 per hour

(The actual compensation will be determined based on experience and other factors permitted by law.)

Summary: Under direct supervision of the Program Manager provides services that include connecting Veterans to VA health care benefits or community health care services where Veterans are not eligible for VA care. Primary duties include case management, care coordination, health education, consultation, administrative duties, collaboration with the VA, COC and other healthcare service providers. Candidates must be familiar with the Los Angeles County health care system, specifically within the United States Department of Veterans Affairs.

Essential Duties and Responsibilities: This is not an exhaustive task list, and other duties may be assigned as deemed appropriate or necessary by the supervisor or program director. Reasonable accommodation will be provided to any qualified person with a medical or psychiatric disability, providing it will not change the essential nature of the position, nor cause undue hardship to the Agency’s operations. MHALA is an equal employer opportunity and service provider, the Agency will consider individuals with a criminal history.

• Work closely with the Veteran’s assigned multidisciplinary team, including medical, nursing and administrative specialists, and case management personnel.
• Act as a liaison between the SSVF grantee and the VA or community medical clinic and other healthcare providers, coordinating care for a population of Veterans with complex needs who require assistance accessing health care services or adhering to health care plans.
• Adhere to ethical principles about confidentiality, informed consent, compliance with relevant laws and agency policies (i.e. critical incident reporting, HIPAA).
• Work within SSVF team to provide timely, appropriate, Veteran centered care in an equitable manner.
• Completes and maintains all records and documentation needed for program compliance and accountability in accordance with MHALA standards and funding source requirements.
• Receive internal referrals from team and conduct initial assessments.
• Work closely with veterans to assist in connecting to appropriate healthcare resources.
• Participate as needed in the development of the veteran’s care plan.
• Periodically review effectiveness of resources and make modifications as needed.
• Monitor veteran’s progress, maintains comprehensive documentation, and provides information to the treatment team members when appropriate.
• Knowledge of social service resource systems and self-help intervention strategies.
• Crisis intervention and conflict resolution skills including use of motivational interviewing, harm reduction approach, and trauma-informed care.
• Strong oral/written communication and listening skills.
• Must be team-oriented, self-directed, have good listening and communication skills, the ability to empathize and relate positively to a wide variety of people and dedicated to fulfilling the demands of the position.
• Experience working in diverse settings with people across all socio-economic spectrums.
• Proficient typing and computer skills, including Microsoft Office Suite (Outlook, Word and Excel)
• Must function well in a team-oriented approach to member services.
• Highly organized, detail-oriented, and able to effectively manage multiple assignments through accuracy and thoroughness.
• Flexible work schedule to include some evenings or weekends when necessary.
• Driving with current class C driver’s license, a vehicle for transportation, proof of valid automobile insurance, the ability to be ensured by MHALA liability insurance are conditions of employment.
• TB clearance and re-testing every year are conditions of employment.
• COVID vaccination is required for this position. Accommodations will be considered upon proof of vaccination.

Preferred position requirements:

• Veteran Status Preferred
• BSW or degree in comparable field preferred; High School diploma or GED required
• Minimum of 1 year providing psychiatric rehabilitation services to a disabled population/low income and/or homeless population.