Job description

Background

Founded in 1983, Good Shepherd has grown to become the largest provider of services to the hungry and homeless in the Cape Fear region. Programs and services include a soup kitchen, food salvage program, day and night shelters, on-site medical clinic, case management and counseling, transitional and permanent supportive housing for homeless veterans. The organization has 40 part- and full-time staff and more than 500 volunteers. Good Shepherd has worked diligently and intentionally to move beyond serving merely as a safety net for hungry and homeless guests, devoting equal time and resources to transitioning our guests back to housing and stability in the community. This commitment is reflected in our mission:

To feed the hungry, shelter the homeless, and foster transition to housing.

Position Summary

Good Shepherd Center is seeking an experienced human services professional to provide case management services to individuals in Permanent Supportive Housing at SECU Lakeside Reserve. The work environment is fast-paced and the individual must demonstrate a great deal of flexibility in their approach to the many facets of the role. The ideal candidate will possess knowledge of issues related to homelessness, mental health, and best practices in service delivery. S/he will work closely with another PSH Case Manager at Lakeside, and will report to the Supportive Housing Director. Knowledge of and experience with Homeless Management Information Systems, HUD Continuum of Care, NC Emergency Shelter Grant (ESG), and Rapid Re-housing efforts strongly preferred.

Responsibilities

Specific responsibilities will include but not be limited to:

- Providing case management and service referral to tenants; assisting them in setting and working toward goals to increase their income and support future housing stability.

- Providing regular follow-up (by phone and through home visits) to tenants to evaluate continued stability and connect with additional resources as needed.

- Create and maintain consistent communication channels, both verbal and written.

- Provide information and referral assistance regarding available support from appropriate social service agencies and/or community programs.

- Assist in development of and encourage adherence to a personal budget through pro-active housing and budget counseling sessions.

- Assist participants in development of a strength-based/solution-focused individualized goal and action plan.

- Apply knowledge of residential lease contracts to educate participants of their rights and responsibilities.

- Supporting a healthy, organized, collaborative and productive work environment where staff talents are utilized and all program staff, regardless of background or extent of formal training, respect and learn from one another.

- Keeping abreast of and utilizing Best Practices.

- Ensuring that data is collected and input into appropriate systems.

- Demonstrating ability to interact effectively with tenants, showing both compassion and consistency.

- Performing other tasks and duties as assigned.

Education, Skills, & Preferred Qualifications

- Bachelor’s Degree Required

- passion for GSC’s mission and a commitment to working as part of a team toward ending hunger and homelessness in our region.

- ability to balance compassion with consistency and respect for established policy.

- commitment to social work Code of Ethics and modeling ethical practice for others.

- excellent communication skills (electronic, face to face, community presentations, with clients, staff, volunteers, and community members).

- conflict resolution skills

- proficiency in Microsoft Office programs and service databases. Knowledge of Homeless Management Information Systems (HMIS) preferred.

- energetic, confident in abilities, creative and with a sense of humor.

Compensation

Commensurate with experience and abilities and reflective of salary levels in nonprofit organizations.

Professional references will be required from finalists. Academic and criminal background checks will be conducted before a final offer is made. Position will remain open until filled.

No phone calls, please. Thank you in advance for your interest, time, and effort.

Good Shepherd Center is an Equal Opportunity Employer (EOE)/Drug Free workplace.

Job Type: Full-time

Pay: $40,000.00 - $50,000.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Weekend availability

Ability to commute/relocate:

• Wilmington, NC 28403: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

learninglandscape.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, learninglandscape.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, learninglandscape.com is the ideal place to find your next job.